Jackie Raymond
6805 Mayfield Rd 405b, Mayfield Heights,OH
Summary
Detail-oriented professional with over 21 years of experience in clerical and administrative support, seeking a role as a clerical administrative assistant. Proven expertise in customer and client relations, team leadership, and critical thinking, complemented by a robust background in security operations. Proficient in Microsoft Office Suite and skilled in managing schedules and documentation to ensure efficient workflow. Eager to leverage extensive experience in an entry-level position that promotes growth and development within a dynamic team environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Receptionist/intake
Oriana House
- 01.2025
- Managed incoming calls with professionalism, ensuring efficient telephone coverage and communication.
- Greeted and directed employees, clients, and visitors, coordinating with relevant personnel for seamless client arrivals.
- Monitored and logged visitor entries, enforcing access protocols and promptly reporting unauthorized access.
- Oversaw internal and external security camera systems, notifying supervisors of any potential security or safety issues.
- Prepared intake packets, necessary forms, and urine drug samples, ensuring secure transport and documentation.
Administrative Assistant
National Driver Training School
02.2023 - 11.2024
- Managed communications by answering phones, responding to inquiries, and taking messages.
- Scheduled and coordinated appointments and meetings to ensure efficient operations.
- Developed and maintained filing systems and databases, preparing reports and presentations.
- Instructed students in classroom settings on essential driving skills.
Security Officer/ Receptionist Dispatcher
Jack Thistledown Racino
08.2018 - 02.2023
- Verified identification and managed facility access to maintain a secure environment.
- Documented security breaches and incidents, collaborating with law enforcement for effective resolution.
- Delivered prompt response to emergencies, providing first aid and ensuring the safety of guests and staff.
Cashier/Supervisor Lead
Marcs
02.2008 - 05.2018
- Delivered exceptional customer service, cultivating relationships with over 150 regular customers to enhance repeat business.
- Managed transactions through cash, check, and credit card operations, ensuring accuracy and security in all financial dealings.
- Assisted customers with product inquiries, purchase facilitation, and reward program enrollment, improving the overall shopping experience.
- Conducted precise cash drawer tallies at the start and end of shifts, adhering to financial protocols and fraud prevention measures.
Dietary Aide
Heartland
04.2005 - 02.2008
- Assisted in the preparation of meals, ensuring adherence to dietary guidelines and quality standards.
- Delivered personalized meal service to residents, catering to individual dietary needs and preferences.
- Maintained cleanliness and organization of dining areas and utensils, contributing to a safe and hygienic environment.
Education
medical assistant classes but transferred, Medical terminology, Medical computer applications, Anatomy &physiology, Medical front office procedures, Medical records management
Valley College
Cleveland, OhioBachelor of Science - Advanced Medical Imaging, Diagnostic Medical Sonography Modality
Boise State University
01.2027
Introduction to international Criminal Law
Case Western
02.2025
Bachelor of Science - Advanced Medical Imaging, Diagnostic Medical Sonography Modality
Grand Canyon University
Phoenix, Arizona01.2024
Associates - Criminal Justice
Lakeland Community College
Kirtland, Ohio05.2015
High School Degree - undefined
Mentor High
Mentor, Ohio05.2006
Skills
- Microsoft Office
- Communication
- Dependable and responsible
- Calm under pressure
- Critical thinking
- Attention to detail
- Casino security
- Dispatch assistance
- Multi-line telephone skills
- Administrative support
- Mail handling
- Data entry
- Appointment scheduling
- Security awareness
- Organization skills
Certification
- Opioid therapy-CME , Stanford Medicine 2025
- Psychiatric Disorders & Treatments, Alison February 7 2025
- Medical Office Administration, Alison January,18 2025
- CPR, AED & First aide , American Red Cross 8/2025
Personal Information
Timeline
Administrative Assistant
National Driver Training School
02.2023 - 11.2024
Security Officer/ Receptionist Dispatcher
Jack Thistledown Racino
08.2018 - 02.2023
Cashier/Supervisor Lead
Marcs
02.2008 - 05.2018
Dietary Aide
Heartland
04.2005 - 02.2008
Receptionist/intake
Oriana House
- 01.2025
medical assistant classes but transferred, Medical terminology, Medical computer applications, Anatomy &physiology, Medical front office procedures, Medical records management
Valley College
Bachelor of Science - Advanced Medical Imaging, Diagnostic Medical Sonography Modality
Boise State University
Introduction to international Criminal Law
Case Western
Bachelor of Science - Advanced Medical Imaging, Diagnostic Medical Sonography Modality
Grand Canyon University
Associates - Criminal Justice
Lakeland Community College
High School Degree - undefined
Mentor High
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