Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jacqueline Riegel

Lancaster,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and event planning, notably at Wells Fargo. Excelled in fostering customer loyalty and resolving complaints, reducing issues by implementing effective solutions. Skilled in suggestive selling and interpersonal relationships, driving sales growth and enhancing team productivity. Demonstrated integrity and a strong work ethic across roles.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Group X Instructor

24 Hr Fitness
09.2011 - Current
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Managed group fitness classes of up to 82 members.

Cashier

The Whole Wheatery
10.2022 - 10.2024
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.

Customer Service Manager

Wells Fargo
09.2005 - 06.2008
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Followed through with client requests to resolve problems.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Cosmetic Counter Manager

Dillards / Clarins
09.2002 - 09.2005
  • Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
  • Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
  • Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
  • Fostered a positive work atmosphere through open communication channels among team members.
  • Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.

Customer Service Manager

Burger King
08.2000 - 03.2003
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Real Estate

Real Estate Trainers, Inc
Online
09-2024

Associate of Arts - Interior Design

Fashion Institute of Design & Merchandising
Los Angeles, CA
06-2002

Skills

  • Customer service
  • Customer focused
  • Work ethic and integrity
  • Interpersonal relationships
  • Customer loyalty
  • Suggestive selling
  • Event planning
  • Product upselling
  • Problem-solving

Accomplishments

  • Maintained a loyal member following for over 10 yrs
  • Consistant higher than average member attendance in classes for over 10 yrs.
  • Annual community events to create awareness in community ( Autism Awareness Master Class, Annual Coatdrive )
  • Maintained proactive approach to keeping my class exciting ( choreography, youtube channel, constant material update)
  • Dilligent in product knowledge in order to increase sales across any position whether required or not
  • Countless customer relationships gaining trust & loyalty

Certification

ZIN Zumba Instructor since 2010

During Wells Fargo was also a Notary

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

The Whole Wheatery
10.2022 - 10.2024

Group X Instructor

24 Hr Fitness
09.2011 - Current

Customer Service Manager

Wells Fargo
09.2005 - 06.2008

Cosmetic Counter Manager

Dillards / Clarins
09.2002 - 09.2005

Customer Service Manager

Burger King
08.2000 - 03.2003

Real Estate

Real Estate Trainers, Inc

Associate of Arts - Interior Design

Fashion Institute of Design & Merchandising

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Jacqueline Riegel