Jackie Ritchie
Carl Junction,MO
Summary
Dynamic and results-oriented Customer Care Representative with a proven track record at Liberty Utilities. Excelled in handling high call volumes, enhancing customer satisfaction through effective problem-solving and superior communication skills. Demonstrated expertise in multitasking, organization, and maintaining customer data confidentiality. Achieved notable improvements in customer relations and first call resolution rates.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Liberty Utilities
09.2008 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
Office Assistance Diploma - Office Assistance
Vatterott College
Joplin MissouriSkills
- Customer service
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Computer skills
- Customer relations
- First call resolution
- Punctuality and reliability
- Complaint handling
- Outbound Customer service and bad debt collections
- Customer data confidentiality
Timeline
Customer Care Representative
Liberty Utilities
09.2008 - 10.2024
Office Assistance Diploma - Office Assistance
Vatterott College
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