Jacqueline Rosado
Orlando,FL
Summary
With a proven track record at Burlington Stores, Inc., I excel in customer service management and problem-solving, enhancing store performance and customer satisfaction. My leadership fosters team collaboration, achieving significant improvements in operations and sales through effective training and mentoring.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
18
18
years of professional experience
Work History
Store Manager
Burlington Stores, Inc.
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Burlington Stores, Inc.
02.2022 - 03.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Burlington Stores, Inc.
01.2021 - 02.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Burlington Stores, Inc.
09.2019 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Supervisor
Burlington Stores, Inc.
06.2019 - 09.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Accessories Sales Associate
Burlington Stores, Inc.
09.2018 - 06.2019
- Streamlined inventory management, ensuring timely replenishment of stock levels and accurate recordkeeping.
- Boosted customer satisfaction by providing personalized recommendations for accessory purchases.
- Communicated effectively with fellow associates on sales goals, store initiatives, and relevant customer feedback for continued growth.
- Fostered a positive shopping experience through engaging conversations about personal style choices aimed at building long-term loyalty.
Stock Merchandise Flow Associate
Burlington Stores, Inc.
07.2016 - 08.2018
- Contributed to an organized and efficient stockroom through regular rotation of products based on expiration dates or seasonal relevance.
- Facilitated smooth daily operations by collaborating with cross-functional teams to ensure cohesive merchandising strategies aligned with company goals.
- Maximized merchandise visibility by strategically placing high-margin products in prime locations throughout the store layout.
- Reduced customer wait times by swiftly responding to requests for out-of-stock or special order items from the backroom storage area.
- Optimized merchandise presentation with regular updates according to seasonal trends, promotions, or market demands.
- Supported loss prevention efforts through diligent monitoring of merchandise movement and reporting suspicious activities or potential thefts.
- Collaborated with visual merchandisers to execute creative window displays that showcased new arrivals and attracted foot traffic into the store.
- Contributed to a positive shopping experience by maintaining clean, organized, and visually appealing product displays throughout the store.
Co-Manager
TOUS
10.2006 - 05.2016
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
Education
Bachelor of Science - Biomedical Sciences
Universidad De Puerto Rico
2151 Avenue Santiago De Los Caballeros, Ponce, PR 05-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
Languages
Spanish
Full Professional
Timeline
Store Manager
Burlington Stores, Inc.
03.2023 - Current
Store Manager
Burlington Stores, Inc.
02.2022 - 03.2024
Store Manager
Burlington Stores, Inc.
01.2021 - 02.2022
Assistant Store Manager
Burlington Stores, Inc.
09.2019 - 01.2021
Customer Service Supervisor
Burlington Stores, Inc.
06.2019 - 09.2019
Accessories Sales Associate
Burlington Stores, Inc.
09.2018 - 06.2019
Stock Merchandise Flow Associate
Burlington Stores, Inc.
07.2016 - 08.2018
Co-Manager
TOUS
10.2006 - 05.2016
Bachelor of Science - Biomedical Sciences
Universidad De Puerto Rico
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