Jackie Rosen
Minnetonka,MN
Summary
Dedicated healthcare professional transitioning into a Law-Enforcement Administrative career. Offers 25+ years of steady, high-performance employment, monthly volunteer services with the Minnetonka Police Department, and a B.A in Criminal Justice. Valued for meticulous record keeping, compassionate service and near perfect attendance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Minnetonka Police Reserves
Minnetonka police department
Minnetonka, Minnesota
07.2024 - Current
- Help with community-related events, traffic control duties, and public safety issues.
- Attend monthly meetings to go over current city issues, or upcoming events.
- Completed department onboarding, including CJIS awareness, data practices, and compliance modules.
- Utilized various software and tools to streamline processes and optimize performance.
Medical Assistant
Ophthalmology Associates
Edina, Minnesota
08.2008 - Current
- Assist with patient intake and collect medical history information.
- Assist patients in preparing personal documents.
- Schedule appointments and manage patient flow in a busy clinic environment.
- Maintain accurate patient records using electronic health record systems.
- Communicate effectively with patients to address concerns and provide information.
- Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assist back office patient processes to reduce office wait times.
- Assist Doctors in the interviewing and making determinations on the eligibility of front office staff.
Education
Bachelor of Arts - Criminal Justice
Metropolitan State University
Saint Paul, MN06-2013
Skills
- Patient management
- Electronic health records
- Community engagement
- HIPAA compliance
- Data entry accuracy
- Effective communication
- Organization
- Multitasking
Certification
- Mandated training through MN department of Human services
- Fema certificated
- American Heart Association-BLS provider(CPR/AED) valid through 04/2025
- American Heart Association-Heartsaver First Aid valid through 04/2025
- Minnetonka Police reserve officer volunteer Training through Hennepin County Sheriffs department, 2023
Accomplishments
Deans List in College
BSM Certified patient service specialist (CPSS Consulting)
Timeline
Minnetonka Police Reserves
Minnetonka police department
07.2024 - Current
Medical Assistant
Ophthalmology Associates
08.2008 - Current
Bachelor of Arts - Criminal Justice
Metropolitan State University