Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jackie Ross

Jackie Ross

Ridgeland,SC

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Manager & Marketing Director

James M Ross DDS
02.2008 - 04.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Ensured superior client satisfaction by addressing inquiries effectively via telephone and email.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted with marketing and brand campaign development and implementation.
  • Developed and implemented marketing strategies to promote hotel services.
  • Enhanced community engagement by developing and implementing targeted outreach programs.
  • Assisted in the development of grant proposals to secure funding for vital community programs and services.
  • Managed budgets for multiple outreach programs, ensuring responsible allocation of funds while maximizing impact on the community.
  • Improved overall program effectiveness by regularly analyzing data and adjusting strategies as needed.
  • Created a welcoming environment at community centers by organizing regular social gatherings and recreational activities.
  • Implemented creative strategies for reaching underserved populations within the community through targeted outreach efforts.
  • Developed comprehensive marketing plans to promote community events, resulting in increased attendance and participation.
  • Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
  • Strengthened partnerships with local businesses and nonprofits to support mutually beneficial initiatives.
  • Fostered positive relationships with community members and local organizations through consistent communication and collaboration.
  • Collaborated with other professionals in creating educational materials related to health promotion, preventive care, and wellness initiatives.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Connected individuals with available and relevant resources.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.

Office Manager

Dr Michael A. Peele
02.2005 - 02.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Office Administrator

Dr Gary M Ross
06.2002 - 02.2005
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Office Administrator

Loiuse Lunderman DDS PA
06.2000 - 06.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Dental Assistant & OR Technician

US Air Force Base
03.1998 - 06.2000
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

High School Diploma -

McClellan Magnet
Little Rock, AR
05.1994

Skills

  • Office management
  • Marketing
  • Organizational skills
  • Office administration
  • Customer Service

Certification

  • Dental Assistant
  • Oral & Maxillofacial Surgery Technician
  • RAF Lakenheath, England Red Cross, 1999

Timeline

Office Manager & Marketing Director

James M Ross DDS
02.2008 - 04.2015

Office Manager

Dr Michael A. Peele
02.2005 - 02.2008

Office Administrator

Dr Gary M Ross
06.2002 - 02.2005

Office Administrator

Loiuse Lunderman DDS PA
06.2000 - 06.2002

Dental Assistant & OR Technician

US Air Force Base
03.1998 - 06.2000

High School Diploma -

McClellan Magnet

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Jackie Ross