Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Rosser

Winnemucca

Summary

A dynamic professional with a proven track record at C3 Customer Contact Channels, adept in HIPAA compliance (hard skill) and fostering customer relationships (soft skill). Excelled in roles requiring meticulous data management and exceptional interpersonal communication, significantly enhancing client satisfaction and operational efficiency.

Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

8
8
years of professional experience

Work History

Cashier

Big R
01.2024 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Front Desk Receptionist

Econo Lodge Hotel
02.2022 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Cashier

Family Dollar
01.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Medical Records Clerk

C3 Customer Contact Channels
05.2018 - 06.2020
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.

Data Entry Clerk

C3 Customer Contact Channels
05.2016 - 06.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

High School Diploma -

Lowerlake High
Lower Lake, CA
06-2006

Skills

  • Customer service
  • Time management
  • HIPAA compliance
  • Microsoft Word
  • Customer assistance
  • Listening skills
  • Data accuracy
  • Telephone etiquette
  • Document scanning
  • Time management skills
  • Scheduling
  • Problem-solving skills
  • Paperwork processing
  • Cash handling
  • Appointment scheduling
  • Medical records management
  • Cleaning and sanitizing
  • Records management
  • Filing and data archiving
  • Data management
  • Customer service excellence
  • Money handling
  • Cash handling and management
  • Customer relations
  • Filing systems expertise
  • Document processing
  • Cash register operation
  • Front office management
  • Account management
  • Written and verbal communication
  • Filing
  • Order taking
  • Cash management
  • Cash register systems
  • Issue handling
  • Order processing
  • Payment processing
  • Office administration
  • Guest relations
  • Customer relationship management

Timeline

Cashier

Big R
01.2024 - 10.2024

Front Desk Receptionist

Econo Lodge Hotel
02.2022 - 12.2023

Cashier

Family Dollar
01.2021 - 01.2022

Medical Records Clerk

C3 Customer Contact Channels
05.2018 - 06.2020

Data Entry Clerk

C3 Customer Contact Channels
05.2016 - 06.2020

High School Diploma -

Lowerlake High

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Jackie Rosser