Jackie Ruiz
Fontana,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Call Center Representative
SANVEN CORP
01.2024 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Waitress
Las Patronas
05.2023 - 07.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Receptionist
WMB Windows
01.2022 - 03.2022
- While working for WMB Windows, I started off doing quotes for companies, homeowners, and business owners
- Quotes would range from 1 window to 50+ windows
- I would use excel to finalize a quote and had my own email to email out the quote to the client once finished
- I would answer phone calls for WMB daily and worked 1 on 1 with clients making it my duty to email out quotes within 20 minutes of me receiving the quote
- I worked with an ATM terminal, so when the clients accept the quote and would like to go through with the window making, I would use the card terminal to charge the clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Phone Sales Associate
Verizon Wireless Victra Authorized Retailer
04.2021 - 10.2021
- While working at Verizon, I would deliver the ultimate Verizon wireless experience to every customer
- Create a welcoming environment, and exciting when the customer comes in
- Quickly and completely resolve customer issues
- Deliver the ultimate one-on-one experience to customers as I demonstrate product and accessories
- Selling solutions and process customer transactions
- Contribute to overall health and safety performance since COVID started, and support daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed.
Receiving Clerk
Best Buy Distribution
01.2021 - 04.2021
- While working at Best Buy distribution, I’d start my shift by scanning in the merchandise into a dock
- Once the drivers get there I do one final count of all the products, and make sure it matches with driver and sign the audit form
- Once the drivers leave, I’d check in the drivers on the computer to show that the driver is on his route already
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Regularly reviewed invoices and double-checked orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Phone Sales Associate
Boost Mobile
02.2020 - 09.2020
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Escalated concerns or advanced problem calls to management staff.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
Retail Sales Associate
Macys Department Store
08.2019 - 01.2020
- Whilst working here I help customers out at the register
- I try and encourage new customers or returners to for a Macy’s card
- Aside from helping at the register, I make sure the department is clean as well as make sure go backs are done
- Provided outstanding customer service and ensured guest satisfaction
- Managed dressing rooms.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Jewelry Sales Associate
Daniels Jewelrs
05.2018 - 05.2019
- Worked directly with customers, making sure I greeted customers directly, as well as identify what they came to shop for
- Worked with 3rd party creditors, as well as in house credit, this job also made me explain to customers exactly what that is and how it works and effects their credit scores
- Managed a lot of financial transactions, payments, down payments, and credit card purchases
- I also made sure everything was done correctly during that process
- Every month, each associate has a Personal Sales Quota that must be reached for the month, every month while at Daniels I made sure my quota was met.
Education
Graduate -
Eric Birch Highschool
05.2018
Skills
- Active Listening
- Excell/ Office microsoft
- 45 Words per minute
- Workflow Coordination
- High-Energy and Stamina
- Upselling
- Order Delivery
- Stocking and Replenishing
- Learning Strategies
- Critical Thinking
- Order Management
- Writing
- Team Collaboration
- Check Payment Processing
- Coordination
- Transactions and Cash Handling
Timeline
Call Center Representative
SANVEN CORP
01.2024 - 03.2024
Waitress
Las Patronas
05.2023 - 07.2023
Receptionist
WMB Windows
01.2022 - 03.2022
Phone Sales Associate
Verizon Wireless Victra Authorized Retailer
04.2021 - 10.2021
Receiving Clerk
Best Buy Distribution
01.2021 - 04.2021
Phone Sales Associate
Boost Mobile
02.2020 - 09.2020
Retail Sales Associate
Macys Department Store
08.2019 - 01.2020
Jewelry Sales Associate
Daniels Jewelrs
05.2018 - 05.2019
Graduate -
Eric Birch Highschool