Jackie Saint-Fleur
Watertown,NY
Summary
Professional asset with leadership skills. Experience in working with office applications such as Microsoft Suite and QuickBooks. Strong organizational skills obtained through managing multiple group homes and being responsible for day to day operations within the homes. Also accounted for each program participants’ funding. Well-qualified Team Lead familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Cashier
AAFES Exchange
Fort Drum, NY
06.2016 - 09.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
Panera Bread
Watertown, NY
03.2016 - 09.2017
- Restocked and organized bakery items
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Rep and Team Lead, Operations Manager
Concentrix
Watertown, NY
09.2017 - 08.2019
- Served as interface between agents and Operations Manager, completed metrics and coaching's with agents, as well as submitted timecard for approval
- Accurate data entry/documentation
- Strong communication skills
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Instocks Team
Target
Watertown, NY
07.2015 - 06.2016
- Replenished and relocated merchandise on and off sales floor.
- Partnered with store team on loss prevention and safety awareness within store and stockroom.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
Associate of Arts - Liberal Arts And General Studies
Jefferson Community College
Watertown, NY05.1999
Associate of Applied Science - Accounting
Jefferson Community College
Watertown, NY05.2021
Bachelor of Arts - Business Administration
SUNY Potsdam
Potsdam, NY05.2022
Skills
- Decision Making
- Employee Motivation
- Customer Data Confidentiality
- Multitasking and Prioritization
- Responding to Difficult Customers
- De-escalation Techniques
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Team Leadership
- Call Volume and Quality Metrics
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Customer Service Rep and Team Lead, Operations Manager
Concentrix
09.2017 - 08.2019
Cashier
AAFES Exchange
06.2016 - 09.2017
Cashier
Panera Bread
03.2016 - 09.2017
Instocks Team
Target
07.2015 - 06.2016
Associate of Arts - Liberal Arts And General Studies
Jefferson Community College
Associate of Applied Science - Accounting
Jefferson Community College
Bachelor of Arts - Business Administration
SUNY Potsdam
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