Jackie Schnicke

-Oversee team of Key Account Managers and Account Executives to exceed revenue targets, ensuring growth and retention of B2B accounts

-Manage a significant ~$5M book of business

-Foster a high-performing and engaged sales team through coaching, training and development

-Develop, optimize and train on best-in-class sales and onboarding processes to exceed revenue and satisfaction targets

-Manage the accounts pipeline and ensure accurate financial forecasting and reporting

-Develop and optimize ongoing sales reporting, tracking and analysis of KPIs

-Oversee strategy around hiring and training new team members to support growth of the team

-Negotiate and close large Enterprise deals

-Serve as B2B point of contact and advisor for Enterprise accounts ensuring onboarding success, growth and retention

• Managed team of account executives to execute comprehensive sales and retention strategy, with a focus on expanding value of B2B accounts by driving new sales, renewals and expansion
• Provided comprehensive coaching and motivation to team in order to support personal development and growth in role
• Proactively engaged in prospecting and account management activities across SMB, Mid-market and Enterprise, leveraging a consultative sales approach
• Managed ~$1.5M book of business, ensuring growth and retention
• Achieved 113% of Q4 quota
• Established, implemented and continually developed sales and onboarding best practices, trainings and resources
• Provided strategic insights on client experience and business performance to grow and optimize business while ensuring best-in-class experiences
• Partnered with cross-functional product, support, operational and marketing teams to ensure client success, continuous improvements and alignment on sales strategy

• Oversaw B2B and B2C client experience in order to meet loyalty, satisfaction and revenue targets
• Served as thought leader, client advocate and escalation point
• Maintained broad knowledge of new and current products to support team in providing solutions, insights and recommendations to clients
• Captured, analyzed and leveraged client feedback to drive continuous improvement across all aspects of business
• Provided regular reporting and analysis on KPIs, creating and executing strategic action plans to exceed targets
• Served as B2B point of contact and advisor for accounts, ensuring deep understanding of their needs and value add at each touch point
• Effectively upsold, cross-sold and renewed accounts to support increased revenue and loyalty
• Provided client-driven feedback and insights to influence product roadmap, marketing, client journey and process improvement
• 101% FY22, 29% YOY revenue growth, 16% YOY increase in up-sells
• +7% CSAT YOY
• 90% renewal rate

• Led 15-20 service delivery and inventory team members to meet satisfaction targets
• Maintained member satisfaction by providing exceptional service support, resolving issues quickly, gaining feedback and insights to support future service appointments
• 5.0 CSAT delivery score

• Managed 20-25 customer experience and operational team members to meet revenue and satisfaction targets
• Oversaw customer satisfaction by addressing concerns and issues in timely manner, providing customer-driven insights to influence business decisions and improve processes to positively impact the customer journey

• Led 15-25 educators with focus on guest experience and product education to meet revenue and satisfaction targets
• Oversaw strategic outreach within local communities to build relationships, seek new partnerships for in-store and out-of-store tactics and increase brand awareness