Jackie Scott
Antioch,TN
Summary
Experienced Transportation Supervisor with a successful 18-year track record in organizing and coordinating transportation services. Adept at utilizing innovative solutions to improve operation efficiency and boost customer satisfaction. Proficient in MS Office and related software.
Overview
25
25
years of professional experience
Work History
Sr. Transportation Supervisor
Stericycle
01.2014 - 02.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained professional, organized, and safe environment for employees and perform ride along to ensure route drivers operate and work safely, efficiently, productively, and deliver high level of customer service.
- Train and develop and effective and efficient staff: Make every reasonable effort to select, train, and develop qualified, diverse workforce.
- Oversaw transportation of 14 Trucks daily by coordinating personnel and developing efficient routes and workload schedules.
Dispatcher
Stericycle
01.2012 - 01.2014
- Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those who need service.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Directed dispatching, routing, and tracking of [14] fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Lead CDL Driver
Stericycle
01.2010 - 01.2012
- Enhanced route efficiency by consistently evaluating and optimizing delivery routes.
- Reduced fuel costs through regular vehicle maintenance and monitoring driving habits.
- Achieved timely deliveries by strictly adhering to schedules and maintaining open communication with dispatchers.
- Assisted in training new CDL drivers, ensuring proper safety procedures were followed at all times.
Route Manger
Stericycle
06.2006 - 01.2010
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Reduced fuel costs through strategic route planning and vehicle maintenance.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
Sales Associate
Pepsi Bottling GroupN
02.1999 - 05.2006
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Exercise Science -
Nashville State Community College
Nashville, TN05.2028
High School Diploma -
Glencliff High School
Nashville, TN01.1997
Skills
- Organizational Skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Staff Development
- Effective leader
- Strategic Planning
- Logistics Management
- Customer Relations
- MS Office and related software
Timeline
Sr. Transportation Supervisor
Stericycle
01.2014 - 02.2024
Dispatcher
Stericycle
01.2012 - 01.2014
Lead CDL Driver
Stericycle
01.2010 - 01.2012
Route Manger
Stericycle
06.2006 - 01.2010
Sales Associate
Pepsi Bottling GroupN
02.1999 - 05.2006
Exercise Science -
Nashville State Community College
High School Diploma -
Glencliff High School