Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Shea

Marysville

Summary

Results-driven banking professional with a proven track record of delivering exceptional customer service and maintaining stringent security protocols. Expertise in navigating industry regulations and implementing effective asset protection strategies, while consistently achieving ambitious sales targets. Strong understanding of banking services and products complements a commitment to processing high volumes of transactions with precision and integrity. Known for reliability and ethical standards, dedicated to enhancing customer satisfaction and driving organizational success.

Overview

8
8
years of professional experience

Work History

Bank Teller

BECU
07.2023 - Current
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.
  • Reconciled cash drawer and resolved discrepancies.
  • Removed mutilated currency from circulation.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Turned in excess cash to maintain drawer security.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained accurate records of customer transactions in line with bank procedures.

General Manager

Sonic Drive-In
08.2022 - 05.2023
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Sonic Drive-In
08.2021 - 08.2022
  • Opened and closed the store at the beginning and end of shifts
  • Managed daily reports of transactions
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.

Shift Manager

Sonic Drive-In
09.2019 - 08.2020
  • Provided guidance to crew members to navigate customer service and needs. Ability run a shift by oneself.

Crew Member

Sonic Drive-In
02.2018 - 09.2019
  • Assisted customer’s, make the guest experience good.

Education

High School Diploma -

Marysville Getchell High School
Marysville, WA
06.2019

Skills

  • Inventory control
  • Serving
  • Customer service (5 years)
  • Cash counting
  • Deposit and withdrawal management
  • Relationship building
  • Attention to detail
  • Clear communication
  • Problem-solving
  • Microsoft proficiency
  • Money management
  • Customer needs assessment
  • Upselling skills
  • Decision-making
  • Regulatory compliance
  • Teller support
  • Time management
  • Transaction processing
  • Conflict resolution
  • Customer relationship management
  • Team collaboration
  • Fraud detection

Timeline

Bank Teller

BECU
07.2023 - Current

General Manager

Sonic Drive-In
08.2022 - 05.2023

Assistant Manager

Sonic Drive-In
08.2021 - 08.2022

Shift Manager

Sonic Drive-In
09.2019 - 08.2020

Crew Member

Sonic Drive-In
02.2018 - 09.2019

High School Diploma -

Marysville Getchell High School

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