Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jackie Shults

Beaverton

Summary

to identify a work environment conducive to growth.

Overview

27
27
years of professional experience

Work History

Shelter Resident Assistant

Community Action
Hillsboro
05.2024 - Current
  • Created a safe and healthy living environment for residents and staff at community action family shelter.
    Guided residents in understanding program policies while enforcing accountability measures.
    Handled emergency situations promptly while securing shelter premises.
    Observed interactions among households to detect conflicts and provide conflict resolution support.
    Performed phone screenings for families requesting shelter, managing waiting list documentation efficiently.
    Documented weekly referrals within the network, ensuring accurate outcome recording.
    Managed operations of on-site food pantry by verifying client eligibility and overseeing distribution processes.
    Engaged in effective communication with shelter personnel and management to promote teamwork.

Photo Attendant

Photo Booth Deals
01.2022 - Current
  • A contractor with the franchise to support entertainment by taking photos at events. Past events include Birthdays, quinceanera, employee celebrations, and holidays. This included the use of a tablet, DSLRbooth, ring lite, and printer. I have traveled to different areas in Oregon, and Washington to set up photography equipment including lights, cameras, props, and backdrop. Speaking to all guests to encourage participation. I have posed and photographed all ages. This work also includes sales calls and booking appointments. I have had the opportunity to lead and train the Portland crew.

Washer Operator

PRUDENTIAL OVERALL SUPPLY
01.2018 - 01.2020
  • Working as an industrial washer and dryer operator which includes lifting 25 to 50 Lbs. to sorting washing then drying and packaging, and organizing products to be ready for delivery to the customer. I also assisted management production in a small stock room environment and collaborated with management to keep customers' products clean. I have been involved in safety committees, including keeping coworkers safe and knowing OSHA audits.

Home preservation specialist /Collections

Wells Fargo bank
01.2001 - 01.2015
  • Supported homeowners in navigating retention or liquidation paths for their homes.
    Developed understanding of HAMP programs, foreclosure practices, and credit reporting issues.
    Managed collections for delinquent accounts, optimizing payment recovery processes.
    Contributed to onboarding by training new employees on key operational guidelines.
    Delivered training on policy changes and procedural updates effectively.
    Ensured accurate collection of payments using specialized software tools.
    Drove down department's delinquency rate through strategic account management.
    Volunteered in community projects to enhance company reputation and outreach.

Cashier and secret shopper

7/11 and Plaid pantry
Hillsboro
04.1998 - 09.2000
  • Facilitated transactions involving cash, checks, and credit cards for food services.
    Managed scanning of items, issuing change, and ensuring accurate drawer balances.
    Acted as a secret shopper to monitor legal compliance during alcohol sales.
    Judged customer service quality and the overall environment of venues visited.
    Created insightful reports detailing experiences from secret shopping assignments.
    Guided businesses in enhancing service awareness to drive sales growth.

Housekeeping/ Inspector

Hilton Hotel
Hillsboro
05.1998 - 07.2000
  • Maintained product and service quality by conducting regular inspections throughout the hotel.
    Encouraged a culture of exceptional customer service among staff members.
    Delivered essential training and resources for employee job efficacy.
    Ensured compliance with grooming and uniform standards among all employees.
    Streamlined communication between housekeeping and front office for effective operations.
    Responded to guest feedback and employee concerns to enhance satisfaction levels.
    Executed meticulous cleaning routines in common areas and guest rooms.
    Coordinated linen and supply distribution using both carts and manual methods.

Education

Associate Degree - General Studies

Portland Community College
Portland, OR
09-2025

High school diploma -

Glencoe
Hillsboro, OR
01.1995

Skills

  • Microsoft Word and Excel proficiency
  • Verbal and written communication
  • Quick problem-solving ability
  • Conflict resolution
  • Customer service
  • Team collaboration
  • Emergency response
  • Inventory management
  • Event coordination
  • Effective communication
  • Training and development
  • Data documentation
  • Supportive
  • Group facilitation
  • Policy enforcement
  • Ethical standards
  • Documentation and reporting
  • Professional speaking
  • Resolution-oriented
  • Facilities tour leadership
  • Room inspection
  • Interpersonal relationships
  • CPR certified
  • Resource referral
  • Active listening
  • Conflict de-escalation
  • Activity planning
  • Patient assessments
  • First aid
  • Resident support
  • Diversity and inclusion
  • Vital signs collection
  • Critical thinking
  • Mental health awareness
  • Residential support
  • Peer mediation
  • Relationship building
  • Mediation
  • Record keeping
  • Effective planning
  • Indirect patient care
  • Resident engagement
  • Residential care
  • Emotional support
  • Coaching and mentoring
  • Problem-solver
  • Crisis intervention
  • Bed making
  • Self-confident
  • Administrative support
  • Team building
  • Stress management

Timeline

Shelter Resident Assistant

Community Action
05.2024 - Current

Photo Attendant

Photo Booth Deals
01.2022 - Current

Washer Operator

PRUDENTIAL OVERALL SUPPLY
01.2018 - 01.2020

Home preservation specialist /Collections

Wells Fargo bank
01.2001 - 01.2015

Housekeeping/ Inspector

Hilton Hotel
05.1998 - 07.2000

Cashier and secret shopper

7/11 and Plaid pantry
04.1998 - 09.2000

Associate Degree - General Studies

Portland Community College

High school diploma -

Glencoe

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Jackie Shults