Jackie Sites
Maxwell,California
Summary
Experienced Manager with over 29 years of experience in Quality Control/Farming/Ranching/Heavy Equipment . Excellent reputation for resolving problems and improving customer satisfaction.Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Heavy Equipment Supervisor
Self Employed Services
Maxwell, CA
08.1992 - Current
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Quality Assurance Manager
California Heritage Mills
Maxwell, CA
07.2012 - 11.2017
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Collected production samples regularly and performed detailed quality inspections.
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Specified quality requirements of raw materials with suppliers.
- Inspected products and worker progress throughout production.
- Estimated financial requirements of new projects.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed and distributed statistical information.
- Led QS 9000 implementation certification effort and provided training to hourly and management employees.
- Determined quality department standards, practices and procedures.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Quality Control Manager
Archer Daniels Midland Company
Arbuckle, CA
07.2002 - 05.2012
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Collected and analyzed raw material samples to evaluate quality, providing feedback and interpretation to production management or staff.
- Used microsoft to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Verified parts and materials through audit inspections and independent checks.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Adhered to all legal, safety and health standards.
- Calibrated instruments and scales in production area and quality lab.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Rejected defective products and approved correct products.
- Sorted product and provided expertise on non-conforming product requirements.
Education
High School Diploma -
Maxwell Sr High School
Maxwell, CA05.1989
Skills
- Schedule Preparation
- Tools and Equipment Maintenance
- Job Prioritizing
- Safety Compliance
- Decision Making
- Materials and Labor Costing
- Personnel Management
- Policy and Procedure Writing
- Worker Training
- Employee Safety Training
- Tool and Parts Inventory Oversight
- Spreadsheet Tracking
- Quality Assurance
- Attention to Detail
- PPE Gear Requirements
- Data Entry and Analysis
- Billing and Accounting Support
- Documentation and Recordkeeping
- Time Management
Certification
- Interagency Emergency Equipment Operator Training - 1-30-2022
- Department of Pesticide Regulation licensing/certification 12/31/23
Timeline
Quality Assurance Manager
California Heritage Mills
07.2012 - 11.2017
Quality Control Manager
Archer Daniels Midland Company
07.2002 - 05.2012
Heavy Equipment Supervisor
Self Employed Services
08.1992 - Current
High School Diploma -
Maxwell Sr High School
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