Jackie Soules
Gaffney,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative III
Covercraft Industries
Pauls Valley, OK
01.2016 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Mentored new employees on procedures and policies to maximize team performance.
- Updated databases with new and modified customer data.
Front Office Clerk
Cherokee County Clerk of Court
Gaffney, SC
03.2014 - 01.2016
- Greeted customers and answered inquiries in a professional manner.
- Scheduled appointments for clients and customers with appropriate staff members.
- Processed cash payments, checks, and credit card transactions accurately.
- Answered incoming calls and transferred them to the correct department or personnel.
- Prepared outgoing mailings on a daily basis using postage meter machine.
- Maintained filing systems and retrieved documents upon request from staff members.
- Performed basic bookkeeping tasks such as balancing cash drawers at end of day.
- Assisted in organizing events, such as jury duty and meetings.
- Scanned documents into the computer system for easy retrieval when needed.
- Verified customer information by collecting and inputting data into the computer system.
- Posted payments received from customers into their respective accounts.
- Ensured compliance with company policies and procedures related to front office operations.
- Updated electronic calendars with upcoming court scheduled meetings.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Education
Associate of Science - Office Technology With Legal Electives
Spartanburg Community College
Spartanburg, SCSkills
- Account updating
- Consultative Sales
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Complaint resolution
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Call Management
- Report Generation
- Data Collection
- Payment Processing
- Courteous demeanor
- Call Center Operations
- Warranty Service
- 10-Key
- Office equipment proficiency
- Researching
- Customer Service
- Document Control
- Project management abilities
- Sales expertise
- Executive management support
- Administrative Support
- Spreadsheets
- Medical terminology knowledge
- Clerical Support
- Typing proficiency
Accomplishments
- Deans list every semester
Certification
- Notary Public
- CPR / First Aid Certified
Timeline
Customer Service Representative III
Covercraft Industries
01.2016 - Current
Front Office Clerk
Cherokee County Clerk of Court
03.2014 - 01.2016
Associate of Science - Office Technology With Legal Electives
Spartanburg Community College