Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Stanforth

West Jefferson,OH

Summary

Client Executive with 20+ years of experience, demonstrating strong leadership skills and a successful sales track record. Specializing in SaaS talent management and human capital management software across Sales, Customer Success, Operations, and Training. Skilled in managing full sales cycles for SaaS cloud software solutions by aligning with clients' business drivers and goals. Collaborative team player who drives cross-selling, upselling, customer renewals, and surpassing quota targets.

Overview

26
26
years of professional experience

Work History

Senior Client Executive

Cornerstone OnDemand
09.2015 - Current
  • Manage renewals of $10M and expansion of $1.5M in new sales annually
  • Assist clients with aligning their business process/strategy to Cornerstone’s products
  • Partnered with client’s executive team to understand overall business drivers to ensure successful alignment with our solutions and to uncover sales opportunities
  • Cultivated client relationships, enhancing satisfaction and retention through tailored solutions.
  • Led strategic account management initiatives, driving alignment between client goals and service delivery.
  • Analyzed client feedback to identify trends, informing product enhancements and service improvements.
  • Collaborated with cross-functional teams to design effective onboarding processes for new clients.
  • Optimized sales processes to improve efficiency and increase overall team performance.
  • Conducted comprehensive market research, identifying emerging trends for proactive strategy adjustments.
  • Managed a diverse portfolio of clients across various industries, demonstrating adaptability and versatility in meeting unique needs.
  • Partnered closely with internal departments to ensure seamless delivery of products or services to clients.

HCM Senior Customer Success Manager

Oracle Corporation
06.2012 - 08.2015
  • Manage renewals and expansions for HCM Enterprise and Mid-market customers
  • Perform quarterly business reviews and optimization workshops
  • Demonstrate new product features and encourage adoption
  • Deliver proactive guidance to help maximize value, mitigate risk, and increase customer satisfaction
  • Help resolve customer support issues, billing and product questions
  • Mentor new CSM’s and help launch online customer self-service portal
  • Awarded Oracle Club Excellence 1st year, exceeded quota over 200%
  • Developed strategic account plans, aligning customer goals with product capabilities to drive adoption.
  • Analyzed customer feedback to identify trends and implement process improvements, boosting retention rates.
  • Conducted regular business reviews with clients, ensuring alignment on objectives and fostering long-term partnerships.
  • Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
  • Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
  • Managed escalations effectively, resolving complex issues and preventing future occurrences.

Customer Success Manager

Taleo Software
06.2010 - 06.2012
  • Manage a territory of Enterprise key customers to ensure adoption and success with owned software tools, retention and renewal.
  • Conduct quarterly business reviews to ensure alignment between solutions and customer goals
  • Create strategic business plan that aligns company goals with current solutions
  • Developed and executed onboarding processes for new clients, ensuring seamless integration.
  • Conducted regular reviews of account health metrics, proactively addressing risks before escalation.

Senior Account Manager – Channels Division

MindLeaders
06.1999 - 06.2010
  • Research/Discovery for new reseller partnerships
  • Responsible for training resellers
  • Collaborate with resellers to exceed product adoption rates

Education

psychology

University of Rio Grande
Rio Grande, OH

Business Administration

Franklin University

Skills

  • SaaS application management
  • Prospecting, Sales & Customer Success Planning & Execution
  • Teamwork, Collaboration
  • Coach, Mentor, Leader
  • Problem Solving, Decision Making
  • Communication, Listening, Follow-Up
  • Relationship Building
  • Executive Presence
  • Presentation
  • Account Management, Territory Management, Strategist
  • Organized, Self-Starter, Goal Driven
  • Creative
  • Resourceful, Efficient
  • Integrity, Ethics, Loyalty
  • Negotiation, Persuasion
  • Business Acumen
  • LMS/LXP/HCM Industry Knowledge
  • MS Office, Salesforce, Sharepoint, Zoom, Slack, DocuSign, OKTA, ServiceNow

Timeline

Senior Client Executive

Cornerstone OnDemand
09.2015 - Current

HCM Senior Customer Success Manager

Oracle Corporation
06.2012 - 08.2015

Customer Success Manager

Taleo Software
06.2010 - 06.2012

Senior Account Manager – Channels Division

MindLeaders
06.1999 - 06.2010

Business Administration

Franklin University

psychology

University of Rio Grande

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