Jackie Stewart
Houston
Summary
Dynamic Sales Support Executive with a proven track record at Sabic Chemical Manufacturing, excelling in relationship management and data analysis. Successfully increased sales volume and enhanced customer loyalty through strategic process improvements. Recognized for achieving 60% leadership in sales projects while delivering exceptional customer service and fostering cross-functional teamwork.
Overview
8
8
years of professional experience
Work History
Sales Support Executive
Sabic Chemical Manufacturing
09.2019 - 05.2020
- Established and cultivated meaningful relationships with customers, building loyalty and retention with exemplary sales and service, coupled with a keen awareness and understanding of active product portfolio.
- Leveraged advanced analytical skills to lead process improvement and enhance customer focus.
- Generated new leads, increasing sales volume and expanding customer base.
- Contacted new and existing customers to identify new opportunities while resolving ongoing issues.
- Successfully reviewed customer buying patterns to determine up and down trends and develop market intelligence utilized across the company.
- Effectively balanced costs and services to meet needs of both client and the company.
- Achieved 60% Amco Sales Project Leadership and participation.
Sales Administrator
Innovative Communication Systems, Inc
12.2014 - 01.2015
- Partnered with Account Executives, assisting with quotes and sales orders to streamline processes.
- Collaborated with remote branches, obtaining proper information to ensure accurate processing of customer orders.
- Adjusted gross profit on sales orders to reflect actual project costs.
- Engaged with customers to obtain any missing paperwork, including lease and terms & conditions paperwork.
- Coordinated multiple administrative functions, including tracking incentives and promotions for sales staff, processing new hire and termination documents, ordering office supplies, payroll, managing alarm codes, and office management duties.
- Consistently provided the highest levels of customer service for internal and external clients.
- Identified ticketing management solution which led to a queue reduction of 18%.
- Trusted as personal assistant to the company President.
- Increased organizational effectiveness, streamlining office functions, and maximizing customer satisfaction.
- Coached newly-hired IT specialists on advanced technical procedures.
Sales Order Administrator II
Hewitt Packard
03.2014 - 12.2014
- Oversaw preparation of billing reports with sales order information.
- Released sales orders against available quantities.
- Identified and resolved any issues that arose during creation or after submission of sales orders.
- Effectively communicated with customers to change shipping information or routing, resolving shipping discrepancies to promote timely shipping of needed materials.
- Entrusted to handle extremely sensitive information, including standard costs, volumes, return rates, and quotations.
- Ensured an outstanding customer experience, coordinating return of defective systems by securing RMA numbers, paperwork, and other related functions.
- Encouraged timely and relevant upgrades for clients’ products as necessary.
Inside Sales Accountant / Customer Service
Bayer Material Science
05.2012 - 07.2013
- Managed comprehensive account lifecycle, from establishing new accounts, servicing existing accounts, and organizing daily work schedules to identify potential sales outlets and trade factors.
- Incorporate a variety of communication tools, including activity and results reports, daily call reports, weekly work plans and periodic territory analyses to keep management informed of key data.
- Promoted compliance with all established safety regulations and company policies.
- Supported Supply Chain Manager through inventory control measures within the plant and sister warehouses.
- Analyzed sales outlet and trade factors to adjust the content of sales presentations to optimize performance.
- Successfully built and maintained customer relationships, assisting with product selection, price quotes, credit cards, and tracking freight.
- Provided expertise to the Customer Service Department, recommending changes to systems and measures that increase efficiency, accuracy, and responsiveness of the department.
Education
High School -
North Shore High School
Associate of Arts -
San Jacinto College
Secretarial Business Administration -
Video Technical Institute
HCC – Mattress Mack School of Selling - The Art Of Listening, Persistence, The Ability To Say NO, Caring Customer Service, Building A Book Of Business
HCC – Mattress Mack School of Selling
MyComputerCareer.edu
Skills
- Sales Strategy
- Relationship Management
- Customer Service
- Administrative Support
- Time Management
- Critical issue analysis
- Data analysis
- Cross-functional teamwork
- Supply chain oversight
Timeline
Sales Support Executive
Sabic Chemical Manufacturing
09.2019 - 05.2020
Sales Administrator
Innovative Communication Systems, Inc
12.2014 - 01.2015
Sales Order Administrator II
Hewitt Packard
03.2014 - 12.2014
Inside Sales Accountant / Customer Service
Bayer Material Science
05.2012 - 07.2013
High School -
North Shore High School
Associate of Arts -
San Jacinto College
Secretarial Business Administration -
Video Technical Institute
HCC – Mattress Mack School of Selling - The Art Of Listening, Persistence, The Ability To Say NO, Caring Customer Service, Building A Book Of Business
HCC – Mattress Mack School of Selling
MyComputerCareer.edu
Similar Profiles
Mohamed MoustafaMohamed Moustafa
LOGISTICS SPECIALIST at ASCOM CARBONATES & CHEMICAL MANUFACTURINGLOGISTICS SPECIALIST at ASCOM CARBONATES & CHEMICAL MANUFACTURING
Jodie HuntJodie Hunt
Category Specialist, MRO at Arxada, LLC, Specialty Chemical ManufacturingCategory Specialist, MRO at Arxada, LLC, Specialty Chemical Manufacturing
Chaoyue ZhaoChaoyue Zhao
Research intern at All Chemical Manufacturing & ConsultancyResearch intern at All Chemical Manufacturing & Consultancy
Quincy CampbellQuincy Campbell
Medical Assistant at United States NavyMedical Assistant at United States Navy
Frederick EbertFrederick Ebert
Audit Associate at PricewaterhouseCoopersAudit Associate at PricewaterhouseCoopers