Jackie Sullivan
Columbus
Summary
Highly organized and resourceful professional with over 3 years of experience and strong problem-solving skills. Capable of managing multiple projects simultaneously and consistently delivering high-quality work in a fast-paced, deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cigna
10.2023 - 01.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
VXI Global Solutions
03.2022 - 10.2024
- Supported customers in reestablishing DIRECTV service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sitel
05.2019 - 02.2021
- Handled telephone inquiries, delivering exceptional service to customers and associates regarding product availability and order status.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Member
Subway
06.2018 - 05.2019
- Managed challenging customer interactions utilizing advanced listening skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Crew Member
Wendy's
04.2018 - 05.2019
- Coordinated opening, setup, and closing procedures for the establishment.
- Managed front counter, drive-thru, and multiple areas.
- Processed customer orders efficiently.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor Of Administration - Health
Strayer University
High school diploma -
Starkville High School
Columbus, MS12.2019
Skills
- Selling Cross, selling, Customer service, Communication skills, English, Microsoft excel, Microsoft word, Leadership, Computer literacy, Time management
- Data entry
- Critical thinking
- Active listening
- Customer service
- Microsoft Excel
- Complaint resolution
- Conflict resolution
- Complaint handling
- Computer proficiency
- Call center experience
- Relationship building
- Problem resolution
- Customer relations
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Team development
- Appointment scheduling
- Paperwork processing
- Order processing
- Customer relationship management (CRM)
- Claims processing
- Customer communication
- Microsoft office
- Claims auditing
Timeline
Customer Service Representative
Cigna
10.2023 - 01.2025
Customer Service Representative
VXI Global Solutions
03.2022 - 10.2024
Customer Service Representative
Sitel
05.2019 - 02.2021
Crew Member
Subway
06.2018 - 05.2019
Crew Member
Wendy's
04.2018 - 05.2019
Bachelor Of Administration - Health
Strayer University
High school diploma -
Starkville High School
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