Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackie Surratt

Salisbury,NC

Summary

Compassionate Nurse Case Manager offering 10 + years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare. Skilled in creating and implementing processes to improve patient care and cultivate support teams. Experienced nursing professional with excellent skills in patient assessment, disease management and medication administration. Proven track record of delivering high-quality care. Passionate Nurse with demonstrated experience in hospital settings. Proven ability to build strong relationships with patients and families while providing compassionate care. Offers strong task prioritization and organizational skills. Organized LPN with experience providing skilled care to diverse patient populations. Compassionate professional with great engagement skills. Prioritize tasks and maintains accurate documentation. Seasoned LPN with expertise in patient care , Obstetrics, Geriatrics,and general care. Work effectively within interdisciplinary teams to develop, implement and adjust interventions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level LPN position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

LPN Case Manager

Northwest Community Care
10.2020 - 07.2023
  • Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
  • Analyzed patient responses to medications, therapies and variances in plans of care.
  • Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Observed, monitored and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
  • Drove patient influx through effective marketing techniques and maintaining excellent satisfaction rates..
  • Initiated and created out patient- referral system, successfully boosting profits.
  • Utilized professional network to increase referrals
  • Fostered partnerships to increase patient influx and facilitate hospital development.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delivered emotional support to patients and families during challenging times.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

LPN Office Nurse

Wake Forest Baptist Health
02.2007 - 07.2023
  • Completed paperwork and prior authorizations and scheduled appointments for patients.
  • Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
  • Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
  • Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
  • Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
  • Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delivered emotional support to patients and families during challenging times.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Reviewed patient history to verify conditions and current medications.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Took samples to complete diagnostic and routine assessment tests.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Coordinated patient transfers to other facilities.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Developed and implemented individualized patient care plans.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Education

LPN - Nursing

Davidson County Community College
Thomasville, NC
12.2009

High School Diploma -

North Davidson High School
Lexington, NC
06.1985

Skills

  • Resource allocation
  • Policy adherence
  • Community resources
  • Professionalism
  • Infection control
  • Decision-making abilities
  • Case management principles
  • Compassionate care
  • Home health care
  • Pain management
  • Health promotion
  • Active listening
  • Electronic health records
  • Nursing process
  • Time management
  • Clinical documentation
  • Interpersonal communication
  • Insurance knowledge
  • Geriatric care
  • Self-motivation
  • Chronic disease management
  • Quality improvement
  • Stress management
  • Medical terminology
  • Critical thinking
  • Emergency response
  • Medication administration
  • Cultural competence
  • Ethical practice
  • Adaptability
  • Care coordination
  • Patient education
  • Vital signs monitoring
  • Patient assessment
  • Organizational skills
  • Healthcare software proficiency
  • Patient advocacy
  • Continuing education
  • Team collaboration
  • HIPAA compliance
  • Conflict resolution
  • Goal setting
  • Community Resource Referrals
  • Case Management
  • Interdisciplinary Collaboration
  • Medication Monitoring
  • Care Delivery
  • Electronic Recordkeeping
  • Referral Generation
  • Regulatory Compliance
  • Patient Support
  • Specimen Collection
  • Wound Care
  • Needs Assessment
  • Performance Monitoring
  • Patient Charting
  • Patient Observation
  • Medical Paperwork Processing
  • Strategy Development
  • Infant Feeding and Care
  • Recordkeeping and Maintenance
  • Quality Assessments
  • Information Compiling and Auditing
  • Interdisciplinary Team Collaboration
  • Certified in CPR/AED
  • Activities of Daily Living ADLs
  • Epic Systems
  • Call Answering and Assistance
  • Equipment Assembly
  • Nursing Intervention Evaluations
  • Responsible and Dependable
  • In-Home Care
  • Management Team Support
  • Postpartum Patient Care
  • Dementia Knowledge and Care
  • Intravenous Medications

Timeline

LPN Case Manager

Northwest Community Care
10.2020 - 07.2023

LPN Office Nurse

Wake Forest Baptist Health
02.2007 - 07.2023

LPN - Nursing

Davidson County Community College

High School Diploma -

North Davidson High School
Jackie Surratt