JACKIE SWANNER
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
12
12
years of professional experience
Work History
Management Assistant
Veterans Affairs Medical Center
01.2016 - Current
- Prepare and distribute team-based communications to foster collaboration and enhance team morale.
- Offer technical support and troubleshoot issues to enhance office productivity regarding computer network issues, office equipment, work stations, WiFi, engineering issues, and safety matters.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remain solutions-oriented in face of complex problems to assist management and overall business direction.
- Review service-specific correspondence to prevent grammatical and format errors.
- Plan and coordinate logistics and materials for board meetings, committee meetings and staff events.
- Assist in the coordination of Veteran programs, local and national.
- Assist in creating/updating service SOPs, Memorandums, and Policies.
- Direct automation of office procedures such as correspondence management, recordkeeping and online communications.
- Develop and implement strategies to streamline office operations.
- Records Management Liaison, created file plan and implemented system to maintain records and files to ensure 100% compliance with VA and NARA regulations.
- Timekeeper of 30+ employees throughout 3 separate locations within DFW Metroplex.
- Compose and analyze program/event AAR, providing comprehensive recommendations for effective changes in overall planning/execution of program operations.
- Compose and distribute data for reports and presentations.
- Assist in creating yearly service-specific improvement plans/goals/objectives based on All Employee Survey data.
- Coordinate interviews for prospective new hires.
- Compile, transcribe, and distribute meeting minutes.
- Maintain staff personnel files, ensuring staff are current and in compliance with required documentation and licensure's.
- Train new hires and intern students on VA-specific computer programs.
- Manage 8 service location CEOSH SDS/Chemical Databases, ensuring 100% compliance.
- Utilize Microsoft Applications daily.
- Maintain service SharePoint site.
- Submit work order and new/replacement equipment requests.
Automated Data Processing Applications Coordinator
Veterans Affairs Medical Center
08.2015 - 12.2015
- Served as Acting Automated Data Processing Applications Coordinator for VA Medical Center Surgical Service (Detailed Position).
- Maintained data entry requirements by following data program techniques and procedures.
- Compiled and sorted information to prepare source data for computer entry.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Tested customer and account system changes and upgrades with new data input and review.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Trained new hires, medical residents, and contract physician on operating VA computer network accounts.
- Generated and maintained Excel spreadsheets to ensure all VA network computer accounts were operational to prevent disruption of patient care.
- Served as liaison amongst VA Medical Center Surgical Service and UT Southwestern Medical Center regarding medical students, residents, and Fellows.
- Reset network/program access passwords, placed work orders, and transferred network accounts as needed.
- Submitted ePAS requests for medical student, residents, Fellows, and VA staff for new, modified, transferred, or additional VA network accounts; averaged 50+/month.
Administrative Support Assistant
Veterans Affairs Medical Center
08.2014 - 08.2015
- Administrative Support Assistant Coordinator for the 25th National Veterans Wheelchair Games (Detailed Position).
- Generated SOPs for the 53 coordinating program committees.
- Maintained SharePoint site and Organizational Chart.
- Coordinated local site visit meetings; meeting locations, agendas, transportation, and luncheons.
- Coordinated travel arrangements.
- Assisted in maintaining program's $1.2M budget, tracking expenditures and ensuring master database was current and balanced.
- Assisted in constructing event and venue location CAD layouts.
- Answered phones and email correspondence, prioritizing time sensitive issues/requests.
- Maintained excellent organizational skills.
- Provided advisory and support to all levels of management, HR, and manpower.
- Researched operational issues and determined resource allocation.
- Orchestrated local monthly programming meetings to review, analyze, and determine event specifics.
- Coordinated, oversaw, and executed program event in 11 months, with 53 planning committees, 1000+ community volunteers, 500+ veteran athletes, and 12 venues throughout the DFW metroplex.
- Composed and analyzed program AAR.
- Provided comprehensive recommendations for effective changes in overall planning/execution and program operations for future events.
Secretary
Veterans Affairs Medical Center
08.2011 - 08.2014
- Timekeeper of 20+ employees between 2 different locations ensuring timecards are posted accurately and daily.
- Records Management Liaison; managing service records and maintaining 100% compliance.
- Utilized Microsoft Applications daily, Word, Excel, Outlook, PowerPoint, and Adobe.
- Reviewed service-specific correspondence to prevent grammatical and format errors.
- Compiled, transcribed, and distributed meeting minutes.
- Submitted work orders for issues/requests relating to IT, Education/training, Engineering, Motor Pool, Medical Media, etc
- CEOSH SDS/Chemical Database Administrator for 7 service-specific locations; ensuring 100% compliance.
- Automated Data Processing Applications Coordinator: managed all office issues/requests related to equipment, network access, computer programming, on boarding with HR for new hires, etc
- Answered phones, greeted visitors/staff, distributed mail, received/inventoried supplies order, and handled front-line customer service issues, addressed and forwarded to the appropriate staff
- Talent Management Administrator: handled all front-line related issues, ran employee/service-specific reports to ensure compliance, and distributed related correspondence as needed.
- Internship Program Coordinator Assistant: liaison with Education ensuring affiliation agreements is on file and in good standings, recruited up to 9 students/year, coordinated/conducted interviews, on-boarding with HR, and orientation over computer network access and campus tours.
- Assisted in coordination/planning of service events/programs; National Veterans Golden Age Games, National Veterans Wheelchair Games, Annual Benefit Golf Tournament, National Veterans Winter Sports Clinic, VA Day at the State Fair, fishing trips, bowling, and additional as needed maintaining in compliance with service-specific, VA and Central Office protocols and procedures.
Education
A.S - Business
Navarro College
Waxahachie, TX2012
Skills
- Meeting Support
- Computers and Technology
- Issue Response and Resolution
- Multitasking and Time Management
- Administrative Procedures
- Document and File Management
- Project Schedule Coordination
- Confidentiality and Data Protection
- Microsoft Office
- Flexibility
Accomplishments
Lean Six Sigma Yellow Belt Certified - 02/23
Certificate of Commitment: Core Value of Commitment to Veterans - 04/22
Certificate of Excellence: Records Management - 20-23
Certificate of Appreciation: National Veterans Wheelchair Games - 08/15
Timeline
Management Assistant
Veterans Affairs Medical Center
01.2016 - Current
Automated Data Processing Applications Coordinator
Veterans Affairs Medical Center
08.2015 - 12.2015
Administrative Support Assistant
Veterans Affairs Medical Center
08.2014 - 08.2015
Secretary
Veterans Affairs Medical Center
08.2011 - 08.2014
A.S - Business
Navarro College
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