Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Taylor

Summary

Customer service professional with almost two decades of experience. A proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.

Overview

22
22
years of professional experience

Work History

Customer Service Coordinator / Transportation Specialist

HANES GEO COMPONENTS
07.2020 - Current
  • Assist in overseeing the day-to-day workflow of all operational functions. Providing Customer Service for the leading distributor of geosynthetics, erosion control, and soil stabilization products used in the construction. industry.
  • Act as a liaison between operations, sales, and contract administrators.
  • Submit drop shipments to corporate to be directly shipped to customers.
  • Process manual billings, issue returns, credits, and replacements for customers' accounts.
  • Coordinate order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Audit all delivery paperwork and complete mass batches of shipping list completions
  • Collaborated with team members to develop best practices for consistent customer service.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.

Used Barrel Coordinator / Customer Service

BEAM SUNTORY
05.2018 - 04.2019
  • Execute in a strong support role through vast business management and leadership skills. Expertise includes oversight to both inventory and category of barrels using SAP along with investigating failure to ship orders. Process customer requests in accordance with department service level agreement while adhering to established production lead-time.
  • Support team members through monitoring and addressing supply chain and procurement issues while addressing through quick resolve.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Ensure efficiencies through strengths in problem solving by analyzing trends and identifying distributor issues with potential impact to order management processes.
  • Manage lifecycle of purchase orders while ensuring verification of orders and SAP entry.
  • Strong business acumen includes facilitating shipping documents, BOL's, Packing lists, NAFTA, customs invoices, and update incoterms.
  • Set up new accounts and support testing for new applications or extension to new customers as it relates to the order processing and SAP
  • Support training of new staffers and maintain updated SOP's as required
  • Collaborate cross functionally with distributors, compliance, operations, GBS, IT and all other relevant internal and external departments involved in OTC processes

Customer Service Representative

NATIONAL TOBACCO COMPANY
03.2014 - 10.2017
  • Served in a strong support role to sales operations, departments, and customers. Executed as a product and services subject matter expert to ensure operational efficiency, solutions management and revenue generating outcomes.
  • Advanced revenue through a comprehensive understanding of products and services and offering recommendations to customers while also improving overall customer experience
  • Provided up to date information through opening and maintaining customer accounts while ensuring accuracy regarding all information
  • Processed orders while delivering vast support to both customer inquiries and resolving complaints through understanding client concerns
  • Facilitated financials by processing credit payment requests and supporting documentation
  • Prepared critical reports regarding products and customer information to support sales

Customer Service Representative / Office Assistant

S&S COMPONENTS
01.2003 - 08.2014
  • Facilitated general office support through customer service management and human resource initiatives such as monitoring all personnel files and onboarded new hires. Provided critical reporting and accurate data management along with providing exceptional customer service skills.
  • Led documentation management regarding routing agreements, contracts, sales and invoices.
  • Enforced confidentiality while updating records and provided accuracy to all related information.
  • Generated and distributed daily reports and order acknowledgements to appropriate office personnel.
  • Led both on and off-site customer support across multiple time zones which included traveling to various work sites regarding document delivery, assisting with issues/concerns to ensure quick resolution and interface with clients.

Education

Associate of Applied Science - Office Administration

Ivy Tech State College
Columbus, IN
05-2022

Skills

  • Administrative Support
  • Customer Service Management
  • Scheduling & Timelines
  • Confidential Information
  • Project Management
  • Cross-Functional Fluency
  • Reports & Presentations
  • Supply Chain/Procurement
  • Positive Rapport Building
  • Interpersonal Excellence

Timeline

Customer Service Coordinator / Transportation Specialist

HANES GEO COMPONENTS
07.2020 - Current

Used Barrel Coordinator / Customer Service

BEAM SUNTORY
05.2018 - 04.2019

Customer Service Representative

NATIONAL TOBACCO COMPANY
03.2014 - 10.2017

Customer Service Representative / Office Assistant

S&S COMPONENTS
01.2003 - 08.2014

Associate of Applied Science - Office Administration

Ivy Tech State College

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