Jackie Terrell
Nederland,TX
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
2
2
years of professional experience
Work History
Sheet Metal Apprentice
Moutka Mechanical
Anchorage, AK
07.2024 - 10.2024
- Trimmed, filed, ground, deburred, buffed, and smoothed surfaces, seams, and joints of assembled parts.
- Inspected finished products for conformance to specifications.
- Developed templates and other work aids to hold and align parts.
- Measured and marked dimensions and reference lines on material, using scribes, dividers, squares, and rulers.
- Fabricated and altered parts with metal hammers, punches, drills and shears.
- Repaired or replaced defective parts or reworked faulty assemblies.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Diagnosed and repaired faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
- Designed and implemented custom HVAC solutions to meet specific customer requirements and building specifications.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
Receptionist
Bolton CDJR
Port Arthur, TX
04.2023 - 04.2024
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments and meetings for management team.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed company database and ensured the accuracy of contact information.
- Developed and maintained a filing system for essential documents, improving office organization.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Responded to inquiries from internal staff members regarding office operations.
- Answered and directed incoming calls using multi-line telephone system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Skills
- Ventilation systems
- Hand tools operation
- Power tools operation
- Scheduling
- Data inputting
- Information protection
- Appointment scheduling
- File management
- Greeting and seating clients
- Reception desk management
- Document control
- Mail handling
- Customer/Client relations
- Document management
- Multi-line telephone skills
- Front desk operations
- Verbal and written communication
- Professional demeanor
- Call redirection
Timeline
Sheet Metal Apprentice
Moutka Mechanical
07.2024 - 10.2024
Receptionist
Bolton CDJR
04.2023 - 04.2024