Jackie Thompson
Port Saint Lucie,FL
Summary
My name is Jackie Thompson and as an award winning account / hospitality sales manager, I develop my account partners to succeed and obtain their revenue goals with amazing results. I've been in the sales business of hospitality for over 20 years. I know what it takes to build strong and trusting relationships and bringing value to my partners. The value drives results and accomplishing the common goal.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Business Development Manager
World Travel Holdings
Ft. Lauderdale , Florida
2015.09 - Current
- Responsible for building relationships and collaborating with travel agents/franchisees to help them grow their business and achieve corporate desired results
- Directly accountable for promotional activities leading to revenue production resulting from sales by travel professionals within assigned geographic area
- Create and executes local marketing and promotional programs
- Designs/implements strategies to educate and advise travel agents with the goal of increasing sales and market share with a key group of travel agency accounts to meet or exceed established corporate objectives
- Work with Sr
- VP and General Manager to analyze and develop opportunities within territory
- Mine assigned territory for new business streams on a regular basis
- Research and continually source for new revenue opportunities and methods within territory to achieve sales goals
- Develop territory business plans and marketing/promotional strategies for assigned account base
- Analyze sales data in order to present monthly and quarterly business reviews with select accounts across territory
- Responsible for co-op needs and territory budget management / Oversee team accrual
- Initiate sales blitzes to target specific 'high-need' sailings or itineraries
- Lead professional development webinars; participate in trade shows, etc
- As needed
- Complete tactical projects as assigned
- Maintain accurate and detailed agency database through Sugar CRM and other tools
- Accountable for expense guidelines for territory and submission
- Create curriculum for opt-in training sessions for skill sets to develop business for franchisees
- Provide reporting as requested for monthly tracking, recognition of network.
Associate Market Manager
Expedia, Inc.
Naples , Florida
2014.09 - 2015.08
- Responsible for building revenue growth and developing and sustaining strong hotel partner relationships within assigned territory
- Negotiating favorable inventory rates and allocations at property level, and driving key activities that support Expedia's revenue goals and strategic objectives
- Drive revenue and room night performance for a defined area through managing a portfolio of local lodging suppliers in their market in an effort to build a sustainable long term relationship resulting in superior revenue results and inventory supply
- Deliver revenue and/or acquisition goals through management of inventory, content, rates and supplier relations through negotiation of best inventory and most strategically competitive rates in the assigned market
- Secure inventory through on-going account management during acquisition and renewal
- Negotiate and secure market deals, promotions and dynamic rate rules
- Evaluate market trends and competitor activity and provide analysis and recommendations to management
- Develop strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value-added services
- Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner to achieve market performance and long-term activity goals
- Develop and drive sound recommendations/action plans based on insights from data analysis to optimize partner hotels in the Expedia market plans and their lodging market overall
- Develop a strong network of relationships within the local market in order to leverage appropriate market influencers.
District Sales Manager
Celebrity Cruises, Inc.
2008.01 - 2014.03
- 2013 District Sales Manager of the Year, Southeast Region
- 2012 District Sales Manager of the Year, Southeast Region
- 2005 Sales Associate of the Year
- 12 years of proven sales track record
- Increased territory revenue in 6 years from $5.3M in 2008 to $12M in 2014
- Developed mid-tier accounts by increasing revenue growth to become top accounts in assigned territory; Responsible for year over year growth
- Build relationships with decision makers and front line agents
- Educate travel partners on cruise product: site inspections, luncheons and seminars at sea
- Use adult learning principles resulting in higher level of brand knowledge and loyalty
- Submit and review annual business plan with accounts
- Perform sales analysis and territory plan
- Perform quarterly reviews with accounts on revenue/product production
- Implement and execute strategies for territory to exceed corporate goal; use coop funds to advertise and measure ROI
- Deliver consumer presentations for travel shows and cruise nights.
Sales Associate/Inside Sales Representative
Celebrity Cruises, Inc.
2001.01 - 2008.01
- Accountable for year over year growth
- Achieve corporate revenue and passenger goals
- Conduct webinars for destination products, onboard products and online tools
- Host seminars at sea, site inspections and training
- Create business plans and territory plans
- Coop funds for ROI.
Group Coordinator / Alaska Cruisetours and Royal Journeys Specialist
Celebrity Cruises, Inc.
1999.03 - 2001.01
- Coordinated all Cruisetour groups for Celebrity Cruises and Royal Caribbean
- Finalized and balanced sailings
- Finalized details including accounting, passenger manifests, onboard cruise programs/amenities, dining and private group shore excursions.
Dispatcher
Royal Caribbean Cruises, Ltd.
1998.05 - 1999.03
- Secured payment for individual bookings with balances
- Reconciled embarkation for each sailing.
Reservation Sales Consultant
Royal Caribbean Cruises, Ltd.
1992.03 - 1998.05
- Facilitated reservation correspondence between travel agents, customers and internal departments.
Education
High School Diploma -
Miami Dade Community College
01.1990
Diploma -
Miami Springs Senior High School
Skills
- Presentation Skills
- Partnership Agreements
- Return on Marketing Investment (ROMI)
- Lead prospecting
- Financial Acumen
- Sales closing
- Territory Management
- Customer Engagement
- Strategic Partnerships
- Lead Generation
- Relationship Building
- Pipeline Development
- Business Development
- Customer Service
- Decision-Making
- CRM Platforms
- Pipeline Management
- Sales Presentations
- Prospecting
- Salesforce Management
- Relationship Development
- Strategic Planning
- Market and competitive analysis
- Sales Tracking
- Account Management
- Account development
- Strategic business planning
- Team Collaboration
- Market Trend Analysis
- Relationship building and rapport
- Sales and Marketing
Certification
2-15 Insurance License for Health and Life and Annuities
Businessdevelopmentmanager
Jackie Thompson, Sr. Business Development Manager
Honors Awards
- Celebrity District Sales Manager of the Year
- Celebrity Cruises Sales Associate of the Year
Timeline
Senior Business Development Manager
World Travel Holdings
2015.09 - Current
Associate Market Manager
Expedia, Inc.
2014.09 - 2015.08
District Sales Manager
Celebrity Cruises, Inc.
2008.01 - 2014.03
Sales Associate/Inside Sales Representative
Celebrity Cruises, Inc.
2001.01 - 2008.01
Group Coordinator / Alaska Cruisetours and Royal Journeys Specialist
Celebrity Cruises, Inc.
1999.03 - 2001.01
Dispatcher
Royal Caribbean Cruises, Ltd.
1998.05 - 1999.03
Reservation Sales Consultant
Royal Caribbean Cruises, Ltd.
1992.03 - 1998.05
High School Diploma -
Miami Dade Community College
Diploma -
Miami Springs Senior High School
2-15 Insurance License for Health and Life and Annuities
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