Jackie Toellner
Bismarck
Summary
Effectively able to work with diverse groups of people. I am teachable and fast learner.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Dr. Randal P. Ashton, D.D.S.
12.2022 - Current
- Managed scheduling and appointment coordination for dental office operations.
- Streamlined patient intake processes to enhance workflow efficiency.
- Implemented electronic record-keeping systems for improved data accuracy.
- Assisted in preparing financial statements and billing documents for patients.
- Coordinated with dental team to ensure seamless patient care delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Manager/Front Desk Receptionist
Dr. Jon T. Satterwhite, D.M.D.
12.2020 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected fees and balances.
- Used quick response and dynamic service skills to build relationships with patients.
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents.
- Calculated billings and posted charges to patient charts.
- Sent in insurance claims with dental claim codes
Daycare Provider
JT Child Development
02.2010 - 05.2018
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
Inernet Manager/Receptionist
Carmack Car Capitol
08.2007 - 09.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Entered new car data and reports in the computer.
- Transferred car photos onto the computer.
- Daily filing of reports and paperwork.
- Daily copying of paperwork.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Representative
Gulf Bay Construtcion
04.2005 - 06.2007
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Data Entry.
- Billing, invoicing, purchase orders.
- Filing documents.
- Entered new warranty claims, closed out completed.
- Greeted and assisted homeowners when they walked in.
- Maintained/managed homeowners keys and mailboxes.
- Assisted all sub-contractors/employees.
Customer Service Representative
Raymond Building Supply
01.2004 - 01.2006
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduled 6 serviceman out daily.
- Handled 65+ accounts, scheduled warranty claims.
- Biling and Receiving.
- Filed files, documents.
Education
High School Diploma -
Bismarck Henning High School
Bismarck, IL05.2000
Skills
- Call Answering and Routing
- Computer Proficiency
- Fraud Prevention
- Visitor and Customer Relations
- Data Entry and Database Software
- Front Desk Operations
- Greeting and Seating Clients
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Telephone Etiquette
- Availability Record Keeping
- Office Supplies and Inventory
- Reminder Calls
- Directing Callers
Timeline
Administrative Assistant
Dr. Randal P. Ashton, D.D.S.
12.2022 - Current
Office Manager/Front Desk Receptionist
Dr. Jon T. Satterwhite, D.M.D.
12.2020 - 12.2022
Daycare Provider
JT Child Development
02.2010 - 05.2018
Inernet Manager/Receptionist
Carmack Car Capitol
08.2007 - 09.2008
Customer Service Representative
Gulf Bay Construtcion
04.2005 - 06.2007
Customer Service Representative
Raymond Building Supply
01.2004 - 01.2006
High School Diploma -
Bismarck Henning High School