Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jackie Tormohlen

Jackie Tormohlen

Jasper,Indiana

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Seasoned marketing leader skilled at developing and implementing social media content strategies. Talented writer and content curator with expertise in relationship-building.

Overview

5
5
years of professional experience

Work History

Online Seller

Depop
05.2019 - 01.2023
  • Highlighted products with attractive photography and engaging descriptions
  • Increased brand awareness through proactive marketing and customer relations strategies
  • Minimized errors and maximized customer satisfaction with careful shipping practices
  • Optimized sales approaches based on campaign results, business trends and customer feedback
  • Promoted products across Instagram, YouTube and other social media platforms
  • Established reputation for product and service reliability in vintage clothing and sustainable resale clothing market
  • Promoted vintage and pre-loved products successfully via home base website and specialty portals
  • Prevented shipping delays by keeping an adequate inventory on hand
  • Marketed products with attractive images and descriptive listings
  • Kept business cost-effective and profitable by expertly managing overhead, inventory and shipping expenses
  • Satisfied customers by stocking desirable products of consistent quality, shipping orders quickly and expertly resolving conflicts and concerns
  • Secured consistent customer sales with knowledgeable, friendly support.

Front Desk Agent

Fairfield by Marriott
06.2022 - 06.2023
  • Managed smooth check-outs, discussing charges, collecting payments, and issuing statements
  • Oversaw daily check-ins, managed expectations and offered tips to improve stays
  • Informed safety and security concerns to supervisor
  • Corresponded with team to adhere to quality standards and regulations
  • Optimized daily plans based on master schedule of arrivals, departures and group stays
  • Educated guests about area attractions, top restaurants and available services
  • Communicated with housekeeping to resolve customer issues
  • Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions
  • Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
  • Handled high volume of guest interactions each day with high accuracy, including check-ins, check-outs and requests
  • Supported customers with special needs and limitations, helping each use technology and understand terms
  • Assisted guests with navigating property and suggested useful services throughout building and grounds
  • Managed complaints decisively, pursuing every opportunity to maintain revenue and promote brand loyalty
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Guest Service Representative/Social Media Director

Clarion Pointe By Choice Hotels
06.2023 - Current
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Boosted brand visibility by developing and implementing engaging social media campaigns.

Education

Diploma -

Wood Memorial
Oakland City, Indiana

No Degree - Humanities Major/ Spanish Minor 4 Semesters

Oakland City University
Oakland City, Indiana

Associate of Applied Business - Business Administration And Management

Vincennes University Jasper Campus
Jasper, IN
05.2025

Skills

  • Ability to multitask
  • Attention to detail
  • Critical thinking
  • Social media marketing
  • Customer engagement
  • Merchandise promotion
  • Point of sale system
  • Tech-savvy
  • Customer database management

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Guest Service Representative/Social Media Director

Clarion Pointe By Choice Hotels
06.2023 - Current

Front Desk Agent

Fairfield by Marriott
06.2022 - 06.2023

Online Seller

Depop
05.2019 - 01.2023

Diploma -

Wood Memorial

No Degree - Humanities Major/ Spanish Minor 4 Semesters

Oakland City University

Associate of Applied Business - Business Administration And Management

Vincennes University Jasper Campus

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Jackie Tormohlen