Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackie Tucker

Chester,VA

Summary

Dedicated employee with a track record of enhancing customer satisfaction at So Sweet OBX and Burger Burger Avon. Skilled in exceptional customer service and adept at problem-solving, consistently exceeding performance goals. Boosted repeat customer rates through genuine engagement and professional service, demonstrating a strong work ethic and team collaboration.

Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.

Overview

3
3
years of professional experience

Work History

Server

So Sweet OBX
06.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, tubs of ice cream, serving bowls/cups, toppings, beverages and jewelry that was also sold.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening and closing duties to keep food truck working efficiently and ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle additional items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Demonstrated strong multitasking skills by managing multiple customers simultaneously as the only employee without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Set positive tone for entire experience as first and only point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Burger Burger Avon
06.2022 - 10.2023
  • Served food promptly with focused attention to customer needs.
  • Bussed and reset tables when needed to keep dining room and work areas clean.
  • Used slow periods to restock supplies, fountain drink machine syrups, trays, condiments, coloring books for children, to-go menus and to-go bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained top service while working in a high-paced tourism area.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted visitors to the area beyond my job requirements with various recommendations of additional restaurants, the best local attractions, and directions to numerous locations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Created and ran multiple social media accounts for the business, took professional photos for advertising and filmed/produced a promotional video for advertising.

Education

Bachelor Of Communication Studies - Digital Communications And Media

Longwood University
Farmville, VA

Skills

  • Exceptional customer service
  • Attention to detail
  • Positive attitude
  • Problem solving techniques
  • Guest engagement
  • Professional appearance
  • Team collaboration
  • Service prioritization
  • Relationship management
  • Task prioritization
  • Order accuracy
  • Sales techniques
  • Strong work ethic

Timeline

Server

So Sweet OBX
06.2024 - Current

Server

Burger Burger Avon
06.2022 - 10.2023

Bachelor Of Communication Studies - Digital Communications And Media

Longwood University

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Jackie Tucker