Jackie Urbanovsky
Mena,Arkansas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Head of Operations
OutboundView
Remote
03.2018 - Current
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Inside Sales Team Manager
GP Strategies
Remote
04.2018 - 03.2021
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Managed five sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
Inside Sales
Achieve Forum
Remote
02.2016 - 04.2018
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Utilized data and analytics to identify target markets and understand customer needs.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Sales and Marketing Associate
Nanonation
Lincoln, NE
08.2013 - 05.2015
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Provided support to marketing initiatives by producing creative content and copywriting.
- Researched competitor marketing trends and prices using data analysis.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Executed digital campaigns to improve brand awareness and online presence.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Cold calling
Education
Associate of Applied Science - Business Administration
Hastings Central Community College
HastingsSkills
- Training and Development
- Good Telephone Etiquette
- Multitasking Abilities
- Data Entry
- Organization and Time Management
- G-Suite
- MS Office
- Self-Motivated
- Flexible and Adaptable
- Analytical and Critical Thinking
Timeline
Inside Sales Team Manager
GP Strategies
04.2018 - 03.2021
Head of Operations
OutboundView
03.2018 - Current
Inside Sales
Achieve Forum
02.2016 - 04.2018
Sales and Marketing Associate
Nanonation
08.2013 - 05.2015
Associate of Applied Science - Business Administration
Hastings Central Community College
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