Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Urbanovsky

Mena,Arkansas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Head of Operations

OutboundView
03.2018 - Current
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Inside Sales Team Manager

GP Strategies
04.2018 - 03.2021
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
  • Managed five sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.

Inside Sales

Achieve Forum
02.2016 - 04.2018
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.

Sales and Marketing Associate

Nanonation
08.2013 - 05.2015
  • Implemented marketing strategies to generate leads and increase sales revenue.
  • Created and maintained customer databases to facilitate customer segmentation.
  • Provided support to marketing initiatives by producing creative content and copywriting.
  • Researched competitor marketing trends and prices using data analysis.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
  • Executed digital campaigns to improve brand awareness and online presence.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.
  • Cold calling

Education

Associate of Applied Science - Business Administration

Hastings Central Community College
Hastings

Skills

  • Training and Development
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Data Entry
  • Organization and Time Management
  • G-Suite
  • MS Office
  • Self-Motivated
  • Flexible and Adaptable
  • Analytical and Critical Thinking

Timeline

Inside Sales Team Manager

GP Strategies
04.2018 - 03.2021

Head of Operations

OutboundView
03.2018 - Current

Inside Sales

Achieve Forum
02.2016 - 04.2018

Sales and Marketing Associate

Nanonation
08.2013 - 05.2015

Associate of Applied Science - Business Administration

Hastings Central Community College

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Jackie Urbanovsky