Jackie Wadkowski
Land O Lakes ,FL
Summary
Dynamic and results-driven professional with extensive experience at Amazon, excelling in order fulfillment, unload, stow, pick and pack, from start to finish. Proven ability to enhance customer satisfaction through precise packaging and timely shipments. Strong problem-solving skills and a commitment to staying on task safely, have consistently led to exceeding productivity targets while fostering effective team collaboration.
Overview
23
23
years of professional experience
Work History
Warehouse Associate
Amazon
06.2025 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Debt Collection Specialist
Credit Control
07.2015 - 03.2025
- Collaborated with cross-functional teams to develop comprehensive solutions addressing complex account issues that led to successful recoveries.
- Contributed to the ongoing success of the collections team by sharing knowledge, expertise, and best practices with colleagues for continuous improvement efforts.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.
- Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Reduced time spent on manual tasks by automating routine processes in the collection management system.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
- Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
- Increased recovered funds by initiating skip tracing efforts when locating hard-to-find debtors proved challenging.
- Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
- Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
- Participated in regular audits, ensuring that all procedures were followed correctly to maintain compliance standards within the industry.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained consistently high success rate of collecting on overdue accounts.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
FC Associate
Amazon Fulfillment Center
07.2023 - 07.2024
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Selected packing materials based on size, quantity and fragility of package contents.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Delivery Associate
Amazon
05.2022 - 06.2023
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
Debt Collection Specialist
Omni Credit Services
03.2003 - 11.2012
- Assisted in developing new policies for credit control that resulted in improved credit risk management practices within the organization.
- Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Processed debtor payments and updated accounts to reflect new balance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Collaborated with cross-functional teams to develop comprehensive solutions addressing complex account issues that led to successful recoveries.
- Contributed to the ongoing success of the collections team by sharing knowledge, expertise, and best practices with colleagues for continuous improvement efforts.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Reduced time spent on manual tasks by automating routine processes in the collection management system.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
- Increased recovered funds by initiating skip tracing efforts when locating hard-to-find debtors proved challenging.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained consistently high success rate of collecting on overdue accounts.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Education
Tampa Technical Institute
Tampa, FLSkills
- Packaging and labeling
- Problem-solving
- Team collaboration
- Lifting and sorting
- Order picking
- Shipping and receiving
- Warehouse safety
- Order picking and processing
- Order fulfillment
- Warehouse organization
- Quantity calculations
- Time management
- Inventory control
- Basic math
- Barcode scanning
- Picking and packing
- Self-motivated and disciplined
- Clear communication
- Punctual and dependable
- Receiving and processing shipments
- Stacking and staging
- Safety protocols
- Order preparation
- Basic mathematics
- Unpacking merchandise
- Deadline adherence
- Multitasking and organization
- Attention to detail
- Data entry
- Complex Problem-solving
- Sorting and labeling
- Supply ordering
Timeline
Warehouse Associate
Amazon
06.2025 - Current
FC Associate
Amazon Fulfillment Center
07.2023 - 07.2024
Delivery Associate
Amazon
05.2022 - 06.2023
Debt Collection Specialist
Credit Control
07.2015 - 03.2025
Debt Collection Specialist
Omni Credit Services
03.2003 - 11.2012
Tampa Technical Institute