William Roberts
Goose Creek,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Carpet Cleaning Technician
Stanley Steemer International
06.2021 - Current
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
- Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
- Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
- Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
- Assisted in the training of new team members, sharing expertise in various techniques to enhance their skill sets efficiently.
- Ensured adherence to safety protocols when using chemicals or machinery during the carpet cleaning process, preventing accidents or injury on the job site.
CDL Truck Driver
Universal Trucking
08.2019 - 05.2021
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Upheld strict adherence to federal regulations regarding hours of service, ensuring legal compliance at all times.
Yard Truck Driver
TBC Corporation
10.2018 - 07.2019
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Sealing loaded trailers.
- Moved sealed trailers to appropriate slots.
- Moved empty trailers to doors for loading.
CDL Truck Driver
Epes Transport
02.2018 - 09.2018
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Implemented time management skills to balance multiple deliveries within tight deadlines without compromising quality or safety.
- Managed proper loading and unloading of cargo, adhering to weight limits and securing loads for safe transport.
CDL Truck Driver
Big M Transportation
08.2015 - 02.2018
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.
- Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Completed regular maintenance checks on the truck to prevent breakdowns and reduce downtime.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Demonstrated flexibility by adapting to changing client needs or unexpected situations while maintaining professional composure.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Education
GED -
Bradford Area High School
Bradford, PASkills
- Detail Oriented
- Chemical Handling
- Steam Cleaning
- Salesmanship
- Strong Work Ethic
- Adaptable and Flexible
- Team Collaboration
- Productivity and Time Management
- Communication and Interpersonal Skills
- Conscientious and Detail-Oriented
- Checklists and Recordkeeping
- New Employee Training
Timeline
Carpet Cleaning Technician
Stanley Steemer International
06.2021 - Current
CDL Truck Driver
Universal Trucking
08.2019 - 05.2021
Yard Truck Driver
TBC Corporation
10.2018 - 07.2019
CDL Truck Driver
Epes Transport
02.2018 - 09.2018
CDL Truck Driver
Big M Transportation
08.2015 - 02.2018
GED -
Bradford Area High School
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