Jackie Watson
Blue Ridge
Summary
Dynamic professional with a proven track record in customer service and problem resolution. Adept at optimizing workflows and enhancing customer experiences through effective collaboration and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Kitchen Place Lead
Kroger
10.2024 - Current
- Assisted in stocking shelves and organizing products for optimal display.
- Executed inventory checks to ensure product availability and minimize stock discrepancies.
- Adapted quickly to changing priorities during peak shopping hours.
- Established strong working relationships across functional teams, promoting collaboration and open communication channels throughout the company.
Owner/Operator
Good Times Burgers
05.2022 - Current
- Designed and executed operational procedures to optimize workflow efficiency.
- Trained and mentored staff on food safety standards and service excellence.
- Analyzed customer feedback to drive menu improvements and enhance dining experience.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
Customer Service Support Associate II
Scout & Cellar
09.2020 - 03.2022
- Delivered exceptional customer service by resolving inquiries and complaints effectively.
- Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
- Mentored new associates on product knowledge and service protocols, fostering a supportive team environment.
Front Desk Coordinator
At-Ease Plumbing
01.2015 - 09.2020
- Managed front desk operations, ensuring seamless customer service and effective communication.
- Coordinated appointment scheduling, optimizing technician workload and enhancing overall efficiency.
- Developed and maintained filing systems for customer records, improving accessibility and organization.
- Assisted in inventory management of supplies, ensuring adequate stock levels for daily operations.
Patient Access Representative
First Texas Hospital
06.2016 - 02.2018
- Coordinated patient registration processes to enhance efficiency and minimize wait times.
- Streamlined appointment scheduling, improving access to healthcare services for patients.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Legal Assistant
Handy & Morgan Law Offices
09.2011 - 06.2016
- Managed case files and organized legal documents for efficient retrieval and review.
- Collaborated with attorneys to draft and organize legal briefs, motions, and correspondence for effective court filing processes.
- Coordinated scheduling of depositions, meetings, and court appearances to optimize attorney availability.
- Executed billing tasks with precision and efficiency to enhance financial operations for legal team.
Education
Bachelor of Science - General Business
Baylor University
Waco, TX05-1998
Skills
- Patience and persistence
- Organizational skills
- Inventory management
- Customer service
- Problem resolution
- Payment processing
Accomplishments
- Customer Relations - Achieved high ratings for customer satisfaction across the company.
- Customer Follow-up - Ensured that customers were satisfied with company products and services.
- Supervised team of 5 staff members.
Certification
Food Handler Permit
TABC certified
Languages
Spanish
Professional Working
Timeline
Kitchen Place Lead
Kroger
10.2024 - Current
Owner/Operator
Good Times Burgers
05.2022 - Current
Customer Service Support Associate II
Scout & Cellar
09.2020 - 03.2022
Patient Access Representative
First Texas Hospital
06.2016 - 02.2018
Front Desk Coordinator
At-Ease Plumbing
01.2015 - 09.2020
Legal Assistant
Handy & Morgan Law Offices
09.2011 - 06.2016
Bachelor of Science - General Business
Baylor University