Jackie White

• Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
• Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
• Trained team members on new software tools, improving overall productivity and efficiency.
• Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for the successful execution of complex initiatives.
• Reviewed program implementation plans to assess risk and feasibility.
• Managed approximately 50 incoming calls, emails, and in-person client interactions for the day.
• Managed emergency programs approved by Congress for administration. Reviewed client applications, confirmed program compliance, and did on-site inspections.

• Contributed to emergency services programs growth by identifying new media opportunities and expanding into emerging channels.
• Participated in weekly meetings with cross-functional teams to discuss campaign progress, challenges, and opportunities for improvement.
• Optimized advertising campaigns for better audience reach and engagement through targeted placements.
• Stayed current on industry trends and best practices, implementing innovative ideas to keep campaigns fresh and engaging for audiences.
• Maintained a consistent brand voice throughout all communications materials, ensuring cohesive messaging across various channels.
• Created on average 90 original content posts per month.

• Built relationships with customers to encourage repeat business.
• I worked with businesses, individuals, and organizations to create an advertising plan that would be a benefit to their budget and attain their goals and productivity.
• I researched clients' specific markets and collected data to prove outreach and feedback from our product.
• Performed approximately 50 self-initiated calls a day. While also corresponding to an average of 30 emails and faxes per day.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and on time.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Created a digital process for record-keeping for the department. Trained and migrated the department to electronic reporting submission, and migrated that process to the electronic submission to the Kansas Criminal Justice Information System.
• Reviewed all reports for submission by officers for KCJIS compliance.
• Conducted in-depth research, compiled data and criminal histories, prepared cases for consideration by the District Attorney's Office, and handled all confidential information according to laws congruent with the Open Records Act.
• Acted as assistant to the Court Clerk, and assisted the general public with civil and criminal case questions within my purview.

I

• Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
• Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
• Answered an average of a 100 phone calls every day, while simultaneously inputting and searching information in the CAD system, searching criminal records databases, and dispatching calls and answering radio traffic on a multi-frequency system.
• Improved response times by prioritizing and efficiently managing emergency calls.