Dedicated and detail-oriented Customer Experience professional with 5+ years of experience supporting over 100+ customers daily in a high-volume dealership and seasonal e-commerce environment. Successfully resolved 95% of customer issues on the first contact, contributing to a 20% increase in overall customer satisfaction ratings. Excelled in both in-person and remote roles, including managing switchboard operations, live chat, and phone/email support. Self-motivated, tech-savvy, and quick to learn new platforms—consistently recognized for maintaining 98%+ accuracy in data entry and exceeding service KPIs. Committed to delivering timely, empathetic, and solutions-focused support that builds loyalty and trust.
Hi, I’m
Jackie Widmer
Montgomery,USA
Summary
Overview
8
years of professional experience
Work History
Jack Ingram Motors
Receptionist/Switchboard Operator
01.2020 - 01.2025
Job overview
- Acted as the primary point of contact for 100-150+ daily customer interactions via phone, email, and in-person visits – consistently praised for professionalism, empathy, and clarity.
- Managed a multi-line switchboard system, routing an average of 120 calls per shift across departments with < 30-second average hold time and 98% accuracy in call transfers.
- Scheduled and confirmed 40+ daily appointments for service and sales teams using internal CRM tools – demonstrating strong calendar management and coordination skills.
- Handled customer inquiries, complaints, and follow-ups with a 95% first-contact resolution rate, enhancing customer satisfaction and reducing escalation volume.
- Maintained front-desk and digital customer records with 99% data entry accuracy – ensuring seamless communication between departments and reducing booking errors.
- Supported digital communication efforts, including email responses and appointment confirmations, while balancing real-time customer service – building skills transferable to remote roles.
- Recognized by management for adaptability, reliability and the ability to maintain composure and clear communication in fast-paced, high-pressure settings – key traits in virtual support environments.
- (High-volume, family-owned dealership representing multiple premium automotive brands)
Amazon.com
Seasonal Position – Remote Customer Service Representative (Peak Season)
06.2018 - 12.2018
Job overview
- Company Overview: (Global e-commerce leader known for its fast-paced, high-volume support environment and commitment to customer obsession.)
- Delivered real-time support to 80-100+ customers daily across phone, chat, and email channels – resolving inquiries related to orders, shipping, refunds, and account access during “peak” holiday season.
- Achieved 95% first-contact resolution rate and maintained customer satisfaction scores (CSAT) consistently above team average.
- Navigated multiple systems (including Amazon’s internet CRM, ticketing platforms, and order tracking tools) with speed and accuracy to resolve issues efficiently.
- Demonstrated strong written and verbal communication skills by crafting clear, empathetic responses in a fast-paced environment.
- Adapted quickly to updates in policies and procedures, participating in real-time coaching and quality audits to ensure compliance and top-tier service delivery.
- Maintained high productivity while working independently in a remote setting – recognized for reliability, self-motivation, and ability to troubleshoot without direct supervision.
- Protected customer privacy and sensitive data through strict adherence to security protocols and Amazon’s customer obsession standards.
- Contributed to team success by hitting or exceeding daily performance metrics, including handle time, resolution rate, and quality assurance benchmarks.
Montgomery Vet Associates
Kennel Worker
04.2017 - 03.2018
Job overview
- Company Overview: (A high-volume veterinary clinic where I developed hands-on experience in animal handling, sanitation protocols, and client communication while supporting daily clinical operations)
- Delivered compassionate, attentive care to 20+ animals daily, while maintaining clear and friendly communication with pet owners to provide updates and answer questions.
- Acted as a trusted liaison between clients and veterinary staff by explaining daily care routines, clinic procedures, and post-visit instructions, ensuring client confidence and satisfaction.
- Handled challenging client situations with patience and professionalism, including calming anxious pet owners by providing clear explanations and reassuring updates during treatment or extended stays.
- Diffused tense situations when clients expressed concerns or frustration by actively listening, empathizing, and promptly escalating issues to veterinary staff when needed, resulting in positive resolutions.
- Maintained clean, safe kennel environments adhering to strict sanitation standards, reinforcing the clinic’s commitment to animal health and client trust.
- Assisted in scheduling appointments and coordinating drop-off and pick-up times, helping streamline clinic operations and improve the client experience.
- Observed and reported behavioral or health changes to veterinary technicians, providing timely feedback that supported effective treatment plans.
- Supported inventory and supply management, ensuring essential items were stocked to prevent service delays.
Education
Penn Foster
VET TECHNICIAN
University Overview
(Online)
Fortis CollegeMontgomery, AL
NURSING PROGRAM
University Overview
GA Perimeter CollegeDunwoody/Alpharetta, GA
CORE CLASSES
University Overview
Gainesville State CollegeAthens, GA
CORE CLASSES
University Overview
Alpharetta High SchoolAlpharetta, GA
HIGH SCHOOL DIPLOMA
University Overview
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Tech-Savvy
- Multi-line telephone systems
- Typing speed
- Multi-line telephone operation
- Critical thinking
- Microsoft Excel
Timeline
Receptionist/Switchboard Operator
Jack Ingram Motors
01.2020 - 01.2025
Seasonal Position – Remote Customer Service Representative (Peak Season)
Amazon.com
06.2018 - 12.2018
Kennel Worker
Montgomery Vet Associates
04.2017 - 03.2018
Fortis College
NURSING PROGRAM
GA Perimeter College
CORE CLASSES
Gainesville State College
CORE CLASSES
Alpharetta High School
HIGH SCHOOL DIPLOMA
Penn Foster
VET TECHNICIAN
Similar Profiles
Natasha RyalsNatasha Ryals
Owner Loyalty Manager at Jack Ingram NissanOwner Loyalty Manager at Jack Ingram Nissan
Michael P. SmithMichael P. Smith
Pre-Owned Operations and Acquisition Manager at JACK DANIELS MOTORSPre-Owned Operations and Acquisition Manager at JACK DANIELS MOTORS
SADEIKA N. DAWKINSSADEIKA N. DAWKINS
Junior Accountant at Ingram and Ingram Accounting ServicesJunior Accountant at Ingram and Ingram Accounting Services
Thamila Kumari PereraThamila Kumari Perera
Cashier at Fuel Maxx # 32Cashier at Fuel Maxx # 32
Ja'Davien PoseyJa'Davien Posey
Customer Service Representative at Continuum Global SolutionsCustomer Service Representative at Continuum Global Solutions