Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Jaclyn Williams

Utica,MI

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

17
years of professional experience

Work History

Comcast

Sr. Manager, Retail Tools – Central Division
05.2022 - Current

Job overview

  • Directed strategic planning and budgeting for retail tools to support division-wide operational goals.
  • Acted as primary liaison between HQ and field teams to align tool development with user needs and compliance initiatives.
  • Facilitated focus groups, gathered end-user feedback, and delivered 76 tool enhancements to improve frontline execution.
  • Drove technology innovation, including new learning UI and fraud mitigation tools to support store performance and safety.
  • Developed and executed performance improvement strategies, resulting in streamlined processes and increased productivity.

Comcast

Sr. Market Manager, Xfinity Retail
01.2020 - 05.2022

Job overview

  • Led 8 retail locations (6 company, 2 partner) to deliver profitable sales growth and operational consistency.
  • Implemented regional sales strategies, budget planning, and team development practices to reduce turnover and enhance performance.
  • Partnered with divisional and HQ leaders to streamline field processes and optimize tool utilization.
  • Championed the adoption of standardized operating models and developed future leaders through coaching and performance management.
  • Analyzed market trends and consumer behaviors to inform product positioning and pricing strategies.

Best Buy

General Manager
10.2014 - 12.2019

Job overview

  • Directed all store functions for location, achieving sales and margin goals through strategic planning and team leadership.
  • Led 150+ employees, with a focus on performance coaching, succession planning, and staff retention.
  • Championed brand standards, customer satisfaction, and operational compliance.
  • Collaborated across stores to align business strategies and foster a culture of accountability and excellence.
  • Implemented strategic initiatives to optimize inventory management and reduce overhead costs.

Best Buy

Assistant Manager, Sales and Operations
10.2008 - 10.2014

Job overview

  • Oversaw daily sales and operational execution across multiple departments, ensuring revenue, profit, and customer satisfaction targets were met for location, achieving $50 million annually.
  • Managed inventory control, cash handling, and store security procedures to reduce shrink and operational risk.
  • Mentored supervisors and sales teams; led development programs to strengthen district talent pipeline.
  • Partnered with leadership to execute company initiatives and optimize staffing and scheduling models.
  • Developed training programs for staff, improving onboarding processes and employee retention.

Education

ELGIN COMMUNITY COLLEGE
Elgin, IL

Liberal Arts Degree from Business and Marketing
01.2012

University Overview

Completed coursework toward Liberal Arts Degree with emphasis in Business and Marketing

Skills

  • Multi-Unit Leadership
  • Sales strategy execution
  • Operational streamlining
  • P&L management
  • Talent management and development
  • Problem resolution
  • Improving service delivery
  • Cross-functional collaboration
  • Organizational change management
  • Organizational strategy development

Accomplishments

  • Led team members and peers through development programs with a strong focus on performance and leadership.
  • Collaborated with numerous cross-functional teams in the development of 78 tool enhancements and platform deployments.
  • Earned yearly awards at both Best Buy and Comcast for delivering top-tier year-end sales performance in 2017 through 2021.
  • Achieved 28% revenue growth over 5 years as General Manager.
Availability
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Timeline

Sr. Manager, Retail Tools – Central Division

Comcast
05.2022 - Current

Sr. Market Manager, Xfinity Retail

Comcast
01.2020 - 05.2022

General Manager

Best Buy
10.2014 - 12.2019

Assistant Manager, Sales and Operations

Best Buy
10.2008 - 10.2014

ELGIN COMMUNITY COLLEGE

Liberal Arts Degree from Business and Marketing

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