Jackie Yeaman
Arlington Heights,IL
Summary
Enthusiastic and reliable professional consistently complimented by guests for being personable, pleasant, and anticipating customer needs beyond expectations. My experience spans serving, bartending, administrative and Human Resource roles, showcasing versatility with a diverse clientele and commitment to fostering team morale.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Fox and Turtle, Itasca Country Club
2020.07 - Current
- First server hire as part of a team brought on to increase customer satisfaction and boost restaurant reviews. Consistently maintained a 4.8+ rating with Open Table.
- Maintained thorough menu knowledge including sourcing, ingredients and preparation methods to sufficiently answer questions and provide suggestions to guests based on preferences and allergies.
- Provided information and guidance about Country Club Membership. Promoted facility offerings, activities and events.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while also supporting other roles (hosts, service bar, food runners, bussers, less seasoned servers) during busy shifts without compromising service quality.
- Collaborated with staff in other departments (golf, banquet hall, maintenance, pool) for larger and company wide events, outings and parties to ensure efficient workflow and excellent guest experiences. Earned recognition/award from management for work performance at Company 2024 Member Fireworks show.
- Addressed customer complaints or concerns in a calm and professional manner. Ensured swift resolution while maintaining positive relationships.
- Cultivated warm relationships with regular customers. Provided personalized service based on guests needs and preferences. Memorized Member accounts and maintained notes to share with staff to assure a seamless experience.
- Accurately recorded guest orders and utilized seat numbering system to input in Jonas System. Aided less seasoned servers in system’s more advanced tasks (splitting checks, Member Rewards Program).
- Welcomed and trained new hires and participated in the creation of new training materials. Made a consistent effort to make all new hires feel valued and appreciated. Attended meetings with management on process improvements.
- Helped plan and organize staff events and parties. Encouraged participation and increased turnout.
Server/Bartender
Real Time Sports
2020.10 - 2022.04
- Provided attentive service during high-volume periods in fast paced environment without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of extensive bar and food menus, daily specials, and promotions.
- Maintained energy and composure on lengthy shifts (15+ hrs) and crowded events (March Madness, Super Bowl, UFC/Boxing).
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Administrative Secretary/Human Resources
Yeaman Machine Technologies
2012.04 - 2020.01
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
- Managed budgetary responsibilities for projects with accuracy, tracking expenditures and submitting invoices for approval.
- Arranged domestic and international travel arrangements for employees and customers by coordinating flights, accommodations, transportation services, and itineraries.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Facilitated interdepartmental collaboration by establishing effective lines of communication between team members.
- Developed comprehensive onboarding process and drafted all new employee contracts.
- Supported planning and execution of company events, contributing to enhanced team morale.
- Ensured compliance with regulatory requirements by keeping up-to-date records.
- Completed forms, reports, logs, and records to quickly handle all documentation for projects, service technicians and human resources.
- Drafted job ads and managed applications. Participated in interviews and terminations. Recorded new hires, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Business - Marketing
Harper College
Palatine, ILSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Warm and Pleasant Demeanor
- Positive Attitude
- Multitasking
- High Energy and Stamina
- Takes Initiative/Leadership
- Problem-Solving
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Problem-solving abilities
- Training/On Boarding
- Eloquent Communicator
- Hospitality best practices
- Menu Recommendations
- Upselling and Cross Selling
- Drinks Preparation and Service
Certification
Basset
Food Handlers
Timeline
Server/Bartender
Real Time Sports
2020.10 - 2022.04
Server
Fox and Turtle, Itasca Country Club
2020.07 - Current
Administrative Secretary/Human Resources
Yeaman Machine Technologies
2012.04 - 2020.01
Business - Marketing
Harper College
Basset
Food Handlers
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