Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquelin Yslas

Summary

Dependable hardworking server/ restaurant manager with 15+ years of experience in the service industry.

Hospitality professional with track record of providing top-tier service and ensuring customer satisfaction in busy restaurant settings. Known for strong team collaboration and adaptability to changing demands. Reliable and resourceful, with focus on effective communication and multi-tasking.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Restaurant Food Server

Saddle Ranch Chop House
02.2023 - 06.2025
  • Managed multiple tables efficiently, prioritizing tasks to meet high-volume demands.
  • Checked guests identification before serving alcoholic beverages
  • restock supplies, ice, sidework throughout entire shift
  • Contributed to increased restaurant revenue by upselling menu items and suggesting daily specials.
  • Mastered menu knowledge from the food menu to full bar menu to provide accurate information and helpful suggestions to guest.
  • Supported management when needed with Administration work.
  • Redesigned menu, offering suggestions based on customer feedback and preferences.

Server

Matador Cantina
01.2019 - 08.2021
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Restaurant Manager

Pepz Pizza
06.2012 - 08.2020
  • Supervised daily operations to ensure a high level of efficiency, consistency, and quality in both food and customer service.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
  • Coordinated with suppliers and vendors to ensure timely delivery of inventory.
  • Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
  • Hands on managing- always assisted our team where needed. I love to create a team that enjoys working together while encouraging communication and team bonding.

Hostess

TGI Fridays
09.2010 - 06.2011
  • Managed reservation systems to optimize table turnover and guest flow.
  • Handled guest inquiries and complaints promptly, maintaining customer satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

High School Diploma -

Savanna High School
Anaheim, CA
06-2012

Skills

  • Effective memory retention
  • Experience in high-traffic restaurant operations
  • Guest relations management
  • Point of sale systems troubleshooting (ALOHA & TOAST)
  • Exceptional customer service & Guest engagment
  • Professional appearance

Certification

  • California Food Handlers
  • RBS Certificate (Alcohol beverage control)
  • CPR Certified
  • TIPS Certified
  • Social Engineering certified

Timeline

Restaurant Food Server

Saddle Ranch Chop House
02.2023 - 06.2025

Server

Matador Cantina
01.2019 - 08.2021

Restaurant Manager

Pepz Pizza
06.2012 - 08.2020

Hostess

TGI Fridays
09.2010 - 06.2011

High School Diploma -

Savanna High School

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