Jacqueline Carrasco
Grand Prairie,TX
Summary
Detail-oriented and methodical retro billing associate offering strong experience. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
7
7
years of professional experience
Work History
Retro Billing Associate
OneCall Inc.
10.2021 - Current
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Reviews bills submitted by payors and channel partners via company's retrospective program.
- Streamlined the invoicing process for increased efficiency, utilizing automated billing software and systems.
- Experience with escalating billing disputes, including appeals, reviews, and redeterminations
- HME, DME, O&P, Vascutherm, Electrotherapy, & Miscellaneous.
- HCPC Level II
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Manages all billing activities that includes, but is not limited to, verifying accuracy of billing, making manual adjustments, and process compliance.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Excel in time management to handle various Billing responsibilities simultaneously.
- third-party payor reimbursement experience in healthcare.
- ICD-10/CPT/HCPCS codes to ensure accurate billing for patients
- Knowledge about regulation and administrative policy regarding billing protocols and adheres to all policy and procedure including state and federal guidelines.
Senior Legal Intake Specialist
Bailey & Galyen
04.2019 - 10.2021
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Optimized attorney productivity through expert coordination & calendar management.
- Performed conflict checks on potential clients to maintain ethical standards within the firm''s practice areas.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Streamlined communication within the team by implementing clear guidelines and expectations for all agents on monthly basis.
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Collaborated with other legal departments to ensure seamless coordination of efforts towards shared organizational goals.
Legal Intake Specialist
Bailey & Galyen
01.2017 - 04.2019
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their legal needs.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate attorney and legal support.
- Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
- Reduced no-show rates by implementing automated reminders for upcoming appointments via phone calls or text messages.
- Responded to customer calls, chats and emails to answer questions about legal services.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
GED -
Tarrant County Community College
Fort Worth, TX06.2013
Skills
- Bilingual (Spanish) Advanced
- Invoice Processing
- Collections Experience
- Time Management Aptitude
- Data Entry Proficiency
- Payment Processing
- Payment Posting
- HIPAA Compliance
- Data Entry Accuracy
- Time Management
- Analytical Thinking
- Conflict Resolution
- Excel
- HCPC Codes
- ICD-10
- Client Confidentiality
- Follow-Up Skills
- Legal Knowledge
- Attention to Detail
- Problem Solving
- Multitasking Abilities
- Organizational Skills
- Written Communication
- Intake Process Management
- Telephone Etiquette
- Proficient in MS Office
- Data Entry Experience
- Detail-Oriented
Timeline
Retro Billing Associate
OneCall Inc.
10.2021 - Current
Senior Legal Intake Specialist
Bailey & Galyen
04.2019 - 10.2021
Legal Intake Specialist
Bailey & Galyen
01.2017 - 04.2019
GED -
Tarrant County Community College
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