Jacquelynn Vivero
Newport News,Virginia
Summary
I am a hardworking, highly motivated professional who is eager to lend combined knowledge and skills to enhance business performance. Operates well in individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Import Client Solutions Representative
CMA-CGM America LLC
Norfolk, Virginia
09.2021 - 05.2024
- Entered and maintained comprehensive records of client interactions including notes about conversations held, advice given or received, decisions made
- Conducted detailed research to ensure that all information provided was accurate and up to date
- Would update system information as needed
- Displayed strong organizational skills while managing multiple projects simultaneously
- Partnered with colleagues from other departments to provide quality customer service while demonstrating strong organizational and communication skills to result in a positive outcome.
Customer Service Representative
Geico Insurance
Virginia Beach, Virginia
08.2020 - 09.2021
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates, along with utilizing problem-solving techniques to identify solutions for complex customer inquiries
- Utilized problem-solving skills to identify potential issues and resolve them in an efficient manner.
Sous Chef
Edgeworth Park
Williamsburg, Virginia
11.2019 - 08.2020
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Collaborated with senior management on special projects involving cross-functional teams
- Analyzed and resolved quality and customer service issues, recommending/implementing system improvements.
Household Chef
WindsorMeade of Williamsburg
Williamsburg, Virginia
05.2018 - 12.2019
- Coordinated with vendors for quality assurance
- Liaised regularly with upper management to ensure alignment of goals and objectives while collaborating with other departments to ensure timely completion of projects within budget constraints
- Provided leadership during times of organizational change or crisis situations.
Education
Associate degree -
ECPI University
Skills
- Time Management
- Leadership
- Microsoft Systems
- Self-Awareness
- Staff training & coaching
- Quality assurance\
- Problem-solving abilities
- Effective Communication
- Experience in leadership
- Interpersonal Communication
References
References available upon request.
Timeline
Import Client Solutions Representative
CMA-CGM America LLC
09.2021 - 05.2024
Customer Service Representative
Geico Insurance
08.2020 - 09.2021
Sous Chef
Edgeworth Park
11.2019 - 08.2020
Household Chef
WindsorMeade of Williamsburg
05.2018 - 12.2019
Associate degree -
ECPI University
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