Jackie J. Hallback
Philadelphia,PA
Summary
Experanced Office Coordinator, with proven performance in streamlining office protocols. Aligning company goals with organizational objectives and identifying areas of improvement. Master in conflict resolution and inventory management. Focusing on customer satisfaction, and teamwork. Distinguished history of reliability and effective budgeting. Strong ability to multitask and work in a high stress environment. Pays close attention to detail. Reliable and professional with strong interpersonal skills. Accounting basics with payroll knowledge, in addion to experance with multiple software applications.
Overview
19
19
years of professional experience
Work History
Occupational Therapist Home Healthcare Aid
JEVS Human Services
07.2018 - Current
- Management of patient care. Treatment of injured, or disabled patients through the therapeutic use of everyday activities. I help these patients develop, recover, improve daily life productivity, as well as maintain the skills needed for continuous independent living and working.
- Maintaining confidentiality agreements between client and health care providers, financial institutions and family planning goals.
- By-weekly payroll utilizing telehealth and third party accounting software, responsible for Wilmington Region, position supports the caregivers and patients with payroll reporting. Ensureing all addions and discrepancies, corrected to ensure accurate payroll biweekly.
- Delivered top-notch administrative support to office staff, promoting excellence coordinating office and field operations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing client needs and resolving issues in a timely manner.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained detailed records of customer information and policy sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Conducted annual reviews of existing policies to update information.
- Met with customers to provide information about available products and policies.
Controller/ Human Resource Manager
Bantas Bestway Trash & Recycling
03.2005 - 06.2018
- Management and daily oversight of accounting functions including accounts payable, account receivable and collections.
- Provided Human Resources support to our employees. Aiding the owner and office manager by supplying updated documentation of safety regulations, and maintaining strict professional standards regarding confidentiality agreements for the entire company including our valued partners. Employee drug screening, pre employment background and references checks.
- Weekly payroll for the company employees and sub-contractors. Monthly, quarterly, yearly reports for business tax compliance.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Calculated fees due, interest and change for customer transactions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Associate Science - Business Administration And Management
Delaware County Community College
Media, PA06.2002
Skills
- Complex Problem Resolution
- Decision Making & Delegation
- Handling Customer Complaints
- Microsoft Office Suite
- Positive Attitude Team Oriented
- Performance Management
- Schedule Coordination
- Coaching and Mentoring
- Report Preparation and Analysis
- Meeting Coordination and Support
- Inventory Oversight
- Administration and Operations
- Goal Setting
- Multitasking and Prioritization
- Open Minded
- Attention to Detail
- Human Resources
- Honesty and Integrity
- Adaptable and Resilient
Timeline
Occupational Therapist Home Healthcare Aid
JEVS Human Services
07.2018 - Current
Controller/ Human Resource Manager
Bantas Bestway Trash & Recycling
03.2005 - 06.2018
Associate Science - Business Administration And Management
Delaware County Community College