JACQUELYN SHARPSHAIR
Mason,MI
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
10
10
years of professional experience
Work History
Office Manager
Foguth Financial Group
01.2024 - Current
- Open and close the office daily, ensuring a welcoming and organized environment
- Greet clients professionally, fostering a warm and comfortable atmosphere
- Manage calendars and schedules for Financial Advisors, including appointment scheduling, rescheduling, cancellations, reminders, confirmations and conference room assignments
- Handle multi-line phone system, directing calls, taking messages and assisting clients across 15 offices and 35 advisors
- Maintain office cleanliness, organization and supply inventory, placing orders as needed
- Serve as the primary point of contact for building management and office cleaning services
- Plan and coordinate community-based projects and awareness initiatives
- Mentor and support new Office Management Team members, sharing best practices and knowledge
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Administrator
CARite of Grand Ledge
02.2023 - 12.2023
- Oversee and organize all vehicle sales transactions, ensuring completeness and accuracy of all documentation
- Process vehicle sales on the State of Michigan website, issuing license plates and registrations
- Submit required documentation to the State of Michigan, verify funding, and provide necessary details to lenders
- Maintain detailed records of sold vehicles by VIN, customer name, and address, uploading transaction data into Drive for tracking
- Manage daily financial transactions, including cash, checks, and debit card payments, ensuring accurate reconciliation and handling dealership banking needs
- Track and document vehicle titles for inventory, sales, and purchases, while preparing purchase orders for invoice payments processed by the Corporate Office
- Record and monitor daily purchase receipts for dealership operations
- Organize, file, and maintain dealership records and transaction documents
Administrative Assistant
The Richmond Insurance Agency
05.2022 - 01.2023
- Manage and respond to emails on behalf of the Vice President, while maintaining and updating the calendar with all appointments and events
- Handle incoming phone calls, addressing inquiries and resolving concerns efficiently
- Input and manage new client information within the insurance platform for account setup
- Maintain and update contact records for clients, insurance agents, and key stakeholders
- Attend internal company meetings and document key discussions and action items
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Departmental Technician, Records Office
Michigan Department of Corrections
05.2019 - 05.2022
- Managed prisoner paroles and discharges, conducted LEIN background checks, and coordinated the completion and signing of required documents
- Conducted intake interviews for all new prisoners at the Prison Reception Center
- Monitored daily logs and blotters for prisoner deaths and related documentation
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
General Office Assistant, Records Office
Michigan Department of Corrections
10.2018 - 05.2019
- Requested and retrieved prisoner files from Records Retention upon their arrival at the facility
- Organized and maintained prisoner files, ensuring accurate and up-to-date documentation
- Prepared and processed files for prisoner transfers, ensuring proper documentation and organization
Word Processing Assistant, Health Center Administrator
Michigan Department of Corrections
07.2015 - 10.2018
- Reviewed, updated, and maintained policies and procedures for the prison complex
- Verified and documented licenses and credentials for all healthcare staff
- Assisted with the hiring process for contractual employees, including resume screening, background checks, interview scheduling, and HR coordination
- Processed onboarding paperwork and communicated new hire start dates to HR
- Recorded and maintained minutes for all health center meetings
- Facilitated smooth communications between departments involved in project processing, resulting in reduced delays and improved outcomes.
- Optimized document review processes, enabling faster approvals while maintaining high-quality standards.
- Served as Acting Deputy Warden's Secretary (July 27, 2017 - November 10, 2017)
Skills
- Leadership & Management: Established office protocols and policies, coordinated staff training, managed scheduling, and oversaw client relations and accounts receivable
- Record Keeping: Proficient in maintaining accurate electronic and paperless patient records, ensuring proper documentation of patient care
- Inventory Management: Skilled in tracking and ordering pharmaceuticals, medical, surgical, and office supplies to maintain optimal stock levels
- Communication & Client Relations: Strong interpersonal skills demonstrated through client interactions, scheduling, payments, and patient care education
- Financial Management: Experienced in monitoring sales, balancing cash drawers, generating financial reports, and processing electronic payments
- Organization & Multitasking: Detail-oriented and adept at managing multiple responsibilities, including scheduling, inventory, and administrative tasks in a fast-paced environment
- Technical Proficiency: Competent in Microsoft Word, Outlook, multi-line phone systems, electronic scheduling, and 10-key adding machines
Timeline
Office Manager
Foguth Financial Group
01.2024 - Current
Office Administrator
CARite of Grand Ledge
02.2023 - 12.2023
Administrative Assistant
The Richmond Insurance Agency
05.2022 - 01.2023
Departmental Technician, Records Office
Michigan Department of Corrections
05.2019 - 05.2022
General Office Assistant, Records Office
Michigan Department of Corrections
10.2018 - 05.2019
Word Processing Assistant, Health Center Administrator
Michigan Department of Corrections
07.2015 - 10.2018
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