JACKIE L. HERRERA
Economic Recovery Specialist | Tribal Liaison | Disaster Recovery Specialist
Ruidoso,NM
Summary
Dedicated and adaptable professional with a background in Engineering and a degree in Psychology. Currently serving as a Tribal Liaison, Grant Writer for the State of New Mexico Emergency Management, and Economic Recovery Specialist, flourishing in the field of Emergency Management—supporting the State of New Mexico in response and recovery efforts for recent disasters.
I bring a unique blend of technical and human-centered expertise, with working knowledge in Linux, Python, data analytics, and AWS services. My current role involves case management, data collection, and analysis to support federal and state disaster declarations. I work hand-in-hand with emergency managers, FEMA representatives, and state officials to strengthen disaster response and recovery efforts. In addition, I contribute to grant writing initiatives that advance economic and long-term recovery, with a strong focus on underserved and tribal communities across New Mexico.
Passionate about serving communities with integrity, empathy, and innovation, I am eager to continue growing in public service, technology, and emergency response while making a meaningful impact.
Overview
13
13
years of professional experience
Work History
Economic Recovery Specialist | Tribal Liaison
Plexos Group
Mescalero , New Mexico
02.2025 - Current
- Gained familiarity with organization's operational and financial challenges and opportunities to improve grant writing knowledge base.
- Serve as Liaison for the Tribes to better work with FEMA and State entities.
- Assisted in project planning
- Assisted in Mitigation planning
Disaster Case Manager
Plexosgroup
Ruidoso, New Mexico
09.2024 - Current
- Developed and implemented disaster case management plans for individuals and families affected by disasters.
- Assessed needs of clients and developed individualized service plans to meet those needs.
- Conducted outreach activities to identify and engage disaster survivors that may require assistance.
- Coordinated with other organizations providing disaster relief services including volunteer groups, faith-based organizations, non-profits and governmental entities.
- Compiled reports on the progress of client cases for management review.
- Monitored client cases throughout the entire disaster recovery process.
- Encouraged participation in long-term recovery committees at state level when appropriate.
- Conducted home visits to assess the safety of living environments for clients.
Family Assistance Analyst
TEKsystems
Ruidoso, NM
09.2023 - 09.2024
- Provided data-driven solutions to support decision making.
- Conducted initial eligibility screenings for Medicaid applicants.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
Front Office Specialist
Presbyterian Medical Group
Ruidoso, NM
08.2022 - 09.2023
- Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
- Made appointment for customers, mailed reminders and added details to office calendar.
- Greeted incoming patients, completed registration procedures and checked each into system.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Collected copays and account balance payments and updated account records.
Dispatcher
Shuttle Ruidoso
Ruidoso, NM
08.2019 - 03.2021
- Closely monitored dispatch board to triage and prioritize daily calls and trips in a timely matter
- Evaluated and adjusting routes based on daily needs, available workers, traffic hazards and weather conditions
- Responded to New Mexico Medicaid insurances via email and phone calls accepting trips and modifying trips
- (Presbyterian, NM Medicaid, Blue Cross Blue Shield, Western Sky, Humana)
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Document all changes and or modifications in work programs
- (Google Docs, Superior Medical Transport portal)
Dual Language Teacher
Ruidoso Municipal Schools
Ruidoso, NM
08.2018 - 05.2019
- Employed diverse teaching approaches to help students of all abilities understand material
- Coordinated special excursions to local points of interests and more extensive study trips to expand learning for dual-language students
- Developed team communications and information for data meetings
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management
Payroll Assistant
The Irish Pub, Ruidoso
, New Mexico
06.2013 - 11.2016
- Researched and resolved time discrepancies
- Managed payroll data entry and processing for thirty employees to comply with predetermined company guidelines
- Calculated payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Secretary
New Mexico Workforce Connections
Ruidoso, New Mexico
08.2012 - 05.2013
- Provided clerical support to six company employees by copying, faxing and filing documents
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Scheduled appointments and provided twenty follow-up calls to clients less than 24 hours
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
Fullstack Academy BootCamp - DevOps
University of New Mexico
Albuquerque, NM11.2023
Bachelor of Science - Psychology
Eastern New Mexico University
Portales, NM05.2018
Skills
- AWS-Development
- Data Analysis
- Database Management
- Structured Query Language (SQL)
- Python Programming
- Linux
- Microsoft Office
- Multitasking
- Problem-Solving
- 62 wpm Typing Speed
- Customer Service
- Multi-Line Phone Systems
- Epic Software
- ASPEN Software
- Projexis Database
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Economic Recovery Specialist | Tribal Liaison
Plexos Group
02.2025 - Current
Disaster Case Manager
Plexosgroup
09.2024 - Current
Family Assistance Analyst
TEKsystems
09.2023 - 09.2024
Front Office Specialist
Presbyterian Medical Group
08.2022 - 09.2023
Dispatcher
Shuttle Ruidoso
08.2019 - 03.2021
Dual Language Teacher
Ruidoso Municipal Schools
08.2018 - 05.2019
Payroll Assistant
The Irish Pub, Ruidoso
06.2013 - 11.2016
Secretary
New Mexico Workforce Connections
08.2012 - 05.2013
Fullstack Academy BootCamp - DevOps
University of New Mexico
Bachelor of Science - Psychology
Eastern New Mexico University
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