Jaclyn (Jackie) Legacion
Houston,Texas
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Rapid Resolution Specialist
Marco
06.2024 - Current
- Trained new hires on support processes and best practices, fostering a collaborative and knowledgeable team environment.
- Developed and maintained user guides and training materials, enhancing team efficiency and improving user onboarding experiences.
- Collaborated with IT team members to escalate complex issues, ensuring timely resolution and minimal downtime for users.
- Delivered exceptional customer service by diagnosing and resolving technical issues for end-users, consistently meeting service level agreements (SLAs).
- Provided first-line technical support to end-users, addressing hardware and software issues via phone, email, and chat.
Rapid Resolution Technician
Marco
01.2024 - 06.2024
- Provided first-line technical support to end-users, addressing hardware and software issues via phone, email, and chat.
- Conducted remote troubleshooting and guided users through step-by-step solutions to enhance user experience.
- Maintained detailed documentation of support requests and resolutions in ConnectWise Manage, ensuring clear communication and follow-up.
- Monitored and prioritized support tickets to meet service level agreements (SLAs) and ensure efficient workflow.
Web Developer
Facility Solutions Plus
09.2020 - 12.2023
- Led ERP design, optimizing workflows and interdepartmental communication
- Strategically redesigned company website, boosting user engagement
- Executed dynamic digital marketing, increasing brand awareness and online conversions.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
Full Stack Developer
Varsity HYPE
06.2020 - 09.2020
- Defined company brand identity, implementing styling standards for Figma and React components
- Modernized products with mobile-first design, aligning with industry trends
- Led user research and usability testing, informing design decisions for enhanced digital experiences.
Developer in Residence
DigitalCrafts
03.2020 - 06.2020
- Served as Developer in Residence at DigitalCrafts, providing hands-on support for students in debugging code and offering learning resources in HTML, CSS, JavaScript, React.js, Node.js, and more
- Focused on fostering a collaborative learning environment, providing guidance to enhance proficiency in a diverse set of technologies
- Demonstrated expertise in debugging and facilitating skill development in HTML, CSS, JavaScript, React.js, Node.js, and more.
Digital Media Manager
Facility Solutions Plus
02.2019 - 05.2020
- Spearhead the development and execution of comprehensive digital media marketing campaigns encompassing web, SEO/SEM, email, social media, and display advertising
- Drive collaboration with internal teams to design visually appealing websites and enhance user experiences
- Implement strategic planning to optimize the impact and reach of digital marketing initiatives.
Procurement SysAdmin
KIPP Texas
01.2018 - 02.2019
- Led development of B2B procurement software with Jaggaer for a large corporation
- Optimized procurement processes in collaboration with Finance, integrating seamlessly with ERP (Intacct)
- Implemented operational improvements, boosting efficiency and aligning with strategic goals.
Education
Associates of Arts - Art Studio -
University of California, Santa Barbara
Santa Barbara, CaliforniaGame Art and Design - undefined
The Art Institute of Houston
Houston, TexasSkills
- Web Dev: HTML, CSS, JavaScript, Reactjs, Nodejs, Expressjs, Python, Redux
- Databases: PostgreSQL, Firebase
- APIs: RESTful APIs
- CMS: WordPress, Elementor
- Systems: Windows, macOS, Linux
- Active Directory: User Management, Group Policies
- 365 admin, Exchange Admin Center, Entra ID
- Documentation: Record-keeping, Guides
Certification
Certificate of Completion, DigitalCrafts Full Stack Developer Immersive Program, 2020
Timeline
Rapid Resolution Specialist
Marco
06.2024 - Current
Rapid Resolution Technician
Marco
01.2024 - 06.2024
Web Developer
Facility Solutions Plus
09.2020 - 12.2023
Full Stack Developer
Varsity HYPE
06.2020 - 09.2020
Developer in Residence
DigitalCrafts
03.2020 - 06.2020
Digital Media Manager
Facility Solutions Plus
02.2019 - 05.2020
Procurement SysAdmin
KIPP Texas
01.2018 - 02.2019
Game Art and Design - undefined
The Art Institute of Houston
Certificate of Completion, DigitalCrafts Full Stack Developer Immersive Program, 2020
Associates of Arts - Art Studio -
University of California, Santa Barbara
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