Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jackielen Powell

Maynardville,TN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Patient Service Representive

Pediatric Consultant North
Knoxville , TN
03.2023 - Current
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Provided customer service by answering patient questions and addressing concerns.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Maintained accurate records of services provided during each visit or procedure.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Scanned documents into electronic health record system as needed.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Sorted and distributed incoming mail daily.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Answered incoming calls in a professional manner.
  • Maintained a clean and organized reception area.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with the completion of medical forms and records.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Scheduled patient appointments and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Guided patients through the completion of consent and other required medical forms.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Compiled information from patients and caregivers or family members to identify care concerns.

Machine Operator

Exedyamerica
Mascot, TN
03.2017 - 11.2023
  • Performed regular maintenance on machines to ensure optimal performance.
  • Carry out regular safety checks on machinery prior to operation.
  • Adjusted machine settings according to production requirements.
  • Comply with company policies regarding quality control procedures.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Monitor the feed and speed of machines during the machining process.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Adjust machine settings to complete tasks accurately.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Unload finished products from machines onto conveyors or other transport systems.

Appointment Scheduling Specialist

Tennova Hospital
Knoxville, TN
06.2022 - 03.2023
  • Processed cancellations and rescheduling requests promptly while maintaining accurate records of changes.
  • Performed administrative duties such as filing documents, updating databases and preparing correspondence.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism at all times.
  • Ensured that scheduling conflicts were resolved in a timely manner.
  • Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
  • Scheduled and confirmed appointments.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.

Nursing Assistance

Tennova Hospital
Knoxville, TN
01.2020 - 03.2023
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Ensured that all equipment was functioning properly prior to use.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Implemented fall prevention techniques as specified in plan of care.
  • Reported environmental risks or equipment malfunctions to supervisor.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Collected specimens from patients for laboratory testing purposes.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supplied, collected and emptied patient bedpans on frequent basis.

Nursing Assistant

Willow Ridge Care and Rehab Center
Maynardville, TN
06.2011 - 06.2017
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Nursing Assistant

Hill Crest Health Care
Knoxville, TN
06.1986 - 02.2011
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Ensured that all equipment was functioning properly prior to use.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Implemented fall prevention techniques as specified in plan of care.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Turned and repositioned bedridden patients to prevent bedsores.

Nursing Assistant

Sunbridge Care and Rehab
Maynardville, TN
07.1981 - 11.1992
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Ensured that all equipment was functioning properly prior to use.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Implemented fall prevention techniques as specified in plan of care.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supplied, collected and emptied patient bedpans on frequent basis.

Cheif Central Supply Officer

Willow Ridge Care and Rehab
Maynardville, TN
07.1981 - 11.1992
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Oversaw financial budgeting and fiscal management to optimize resources.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Maintained positive working relationship with fellow staff and management.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Managed supplier relationships to ensure timely delivery of materials.
  • Conducted periodic audits of inventory accuracy on a regular basis.
  • Reviewed purchase orders for accuracy prior to placing orders with vendors.
  • Resolved any issues that arose during the supply chain process such as delays or quality control problems.
  • Prepared reports regarding product shortages, overstocks or slow moving items.
  • Scheduled shipments from suppliers according to production needs.
  • Kept supply and demand in balance to support production goals and optimize volume.
  • Oversaw inventory management, optimizing stock levels to meet production demands while minimizing holding costs.

Education

GED -

Harce Maynard High School
Maynardville
06-1992

Skills

  • Medical filing
  • Appointment confirmation
  • Appointment Scheduling
  • Eligibility Determination
  • Medical insurance
  • Typing [Number] WPM
  • Payment Collection
  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Scheduling appointments

Accomplishments

  • i rerceived 3 awards in my time of being employed as a nursing assistant
  • 2 certificate of Appreciation, 2000 and 2011
  • 1 certificate for CNA of the month 2012

Certification

  • GED 09.11.1992
  • CNA certificate of Completion 065.19.2006
  • CNC certification LIc, 08.04.2006

Timeline

Patient Service Representive

Pediatric Consultant North
03.2023 - Current

Appointment Scheduling Specialist

Tennova Hospital
06.2022 - 03.2023

Nursing Assistance

Tennova Hospital
01.2020 - 03.2023

Machine Operator

Exedyamerica
03.2017 - 11.2023

Nursing Assistant

Willow Ridge Care and Rehab Center
06.2011 - 06.2017

Nursing Assistant

Hill Crest Health Care
06.1986 - 02.2011

Nursing Assistant

Sunbridge Care and Rehab
07.1981 - 11.1992

Cheif Central Supply Officer

Willow Ridge Care and Rehab
07.1981 - 11.1992

GED -

Harce Maynard High School

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Jackielen Powell