Jackielou Miller
Navarre,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
04.2021 - 06.2023
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks, and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Worked in different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized, and input information into digital database.
Flight Attendant
Piedmont Airlines
04.2019 - 07.2019
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
- Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
- Instructed passengers on all safety and emergency procedures and answered any questions
- Updated flight attendant manual and briefed fellow staff on changes
- Followed safety, passenger, and supply pre-flight checklists
- Restocked and organized food, beverage, and passenger items inventory
- Completed flight logs, passenger action reports, and inventory paperwork with high attention to detail
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Contributed to company success by consistently achieving high-performance ratings for customer service, teamwork, and punctuality.
Customer Service Associate
Kohls Corp
09.2016 - 03.2019
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed customer relations and customer service through daily communication and interaction.
- Informed customers about special promotions and provided detailed information for various products.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Adhered to all company policies procedures and safety standards.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Executed multiple projects efficiently.
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
- Exceeded service objectives by utilizing customer service and sales best practices.
- Modified and refined offerings and operational practices to meet changing customer requirements.
- Supported branding strategy by ensuring product displays aligned with corporate standards.
- Responded resourcefully to customer requests and concerns.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Entered orders into an kiosk, tablet, and bluebird computer database system.
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
Customer Service Sales Representative/Personal Trainer
Fitness First Philippines, Eastwood Branch
07.2010 - 03.2012
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Conducted product demonstrations, educating customers and stimulating interest.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Organized promotional events, increasing brand awareness and customer engagement.
- Implemented feedback mechanisms, gathering valuable insights for service improvement.
- Boosted sales figures with introduction of innovative upselling techniques.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Fostered positive team environment, encouraging collaboration and efficiency among team members.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Built diverse and consistent sales portfolio.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Demonstrated proper technique for exercises to avoid injuries.
- Maintained high standards of safety and cleanliness in training areas, minimizing risk of injury and promoting healthy workout environment.
- Encouraged participants to stay motivated and reach fitness goals.
- Demonstrated proper form and technique to prevent injury.
Call Center Customer Service Rep
Globe Telecom Philippines
08.2008 - 05.2010
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Documented all customer inquiries and comments thoroughly and quickly.
- Answered customer questions regarding merchandise and pricing.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and swiftly resolving problems.
- Resolved all customer complaints professionally while prioritizing customer satisfaction.
- Provided elevated customer experience to generate loyal clientèle.
- Assisted customers promptly and politely via telephone.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Determined the proper course of action for claims processing.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Documented and detailed calls and complaints using call center's CRM database.
- Generated customer service reports tracking customer satisfaction.
- Trained staff on operating procedures and company services.
Administrative Assistant
City Of Cordon
07.2006 - 07.2008
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate Of Arts In Tourism - Undergraduate
La Salette University
Santiago Isabela, PhilippinesHigh School Diploma -
Saint John Berchman's High School
Cordon, IsabelaSkills
- People-oriented
- Detail-oriented
- Fluent in English, Tagalog, Ilocano, and some Japanese
- Motivated team player
- Positive and friendly
- Goal-oriented
- Excellent work ethic
- Multitasking
- Quick learner
- Strong client relations
- Conflict Resolution
- Advanced Problem Solving
- Staff Management
- Strategic planning
- Teamwork and Collaboration
- Planning and coordination
- Organization and Time Management
- Reliability and punctuality
- Verbal and written communication
- Leadership Qualities
- Professional Appearance
- Training and coaching
- Adaptability and Flexibility
- Attention to Detail
- Time management abilities
- Active Listening
- Self Motivation
- Safety Procedures
- Hospitality service expertise
- Cleanliness and sanitation
- Public Speaking
- Schedule Management
- Cultural Awareness
- Interpersonal communications
- Organizational Skills
- Creative Thinking
Certification
Project Management Institute
- PMI Member number - 9001741
- Project Management Institute - Kickoff - Agile
- Project Management Institute - Kickoff - Waterfall
- Project Management Institute - Project Management Ready
- Current Study - CAPM - Certified Associate in Project Management
Bellevue University
Certification- Business Management and Business Leadership
Inflight Institute
Suite 811
300 8120 Beddington Blvd. NW
Calgary, Alberta T3K 2A8
Canada
- Wide Body/ Multi-Crew Onboard Airbus A330 (Certification Number: JS-69050)
OTHER COURSES:
- Aviation Medicine/ First Aid (Completion Number: JS-BF342)
- Advanced Customer Service Training (Completion Number: JS-0F808)
- Aircraft Type Boeing 737-700 NG (Completion Number: JS-AD3FD)
- Inflight Leadership Training (Completion Number: JS-20A69)
Timeline
Team Lead
Walmart
04.2021 - 06.2023
Flight Attendant
Piedmont Airlines
04.2019 - 07.2019
Customer Service Associate
Kohls Corp
09.2016 - 03.2019
Customer Service Sales Representative/Personal Trainer
Fitness First Philippines, Eastwood Branch
07.2010 - 03.2012
Call Center Customer Service Rep
Globe Telecom Philippines
08.2008 - 05.2010
Administrative Assistant
City Of Cordon
07.2006 - 07.2008
Associate Of Arts In Tourism - Undergraduate
La Salette University
High School Diploma -
Saint John Berchman's High School