Jackie Lou Tungul
Port Coquitlam,BC
Summary
Dedicated and results-driven Assistant Store Manager with over 12 years of experience in pharmacy operations and team management. Proven track record enhancing operational efficiency, ensuring compliance with regulations and delivering exceptional customer service. Adept at inventory management, staff training, and performance improvement.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Guardian Singapore
08.2018 - 06.2024
- Drove business growth and maximized in-store profitability.
- Enforced adherence to company customer service and standards, while training, guiding, and evaluating staff for professional growth
- Efficiently scheduled staff to maximize sales opportunities and adjusted accordingly
- Conduct analysis of daily and monthly store sales
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained a safe working environment by enforcing safety regulations.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Retail Executive (Store In-Charge)
Guardian Singapore
07.2012 - 07.2018
- Supervised cashiers, ensuring adherence to company policies and providing necessary guidance or training.
- Addressed customer inquiries, resolved complaints, and maintained high levels of customer satisfaction.
- Provided exceptional customer service to ensure customer satisfaction
- Managed and allocated tasks to a small team
- Handled customer inquiries and resolved store-related issues
- Managed inventory control process to optimize back stock, minimize costs, and ensure sufficient sale floor levels to meet customer demands.
- Enforced operational procedures to ensure store compliance
- Developed and implemented marketing strategies to increase sales in all retail stores.
Pharmacy Assistant
Mercury Drug Corp.
09.2006 - 05.2012
- Assisted Pharmacists in prescription and dispensing processes
- Managed inventory through restocking shelves and verifying expiration dates.
- Greeted and assisted customers, responded to inquiries, and informed about medications and health products
- Processed payments and managed cash transactions
- Provided office support by handling phone calls and organizing documents.
- Managed inventory of drugs by tracking expiration dates and adhering to regulations for proper disposal.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
Education
Bachelor of Science - Business Management
San Sebastian College - Recoletos De Cavite
Philippines03.2005
Skills
- Inventory Management
- Customer Service
- Attention to detail
- Business Development
- Operations Oversight
- Stock management
- Shift Scheduling
- Organizational Skills
- Basic Pharmaceutical Knowledge
- Strong Communication Skills
Awards
- Excellent Star Awardee, Singapore Retailers Association
- November 2022
- November 2023
- Long Service Award, DFI Retail Group, Singapore, December 2022
Timeline
Assistant Store Manager
Guardian Singapore
08.2018 - 06.2024
Retail Executive (Store In-Charge)
Guardian Singapore
07.2012 - 07.2018
Pharmacy Assistant
Mercury Drug Corp.
09.2006 - 05.2012
Bachelor of Science - Business Management
San Sebastian College - Recoletos De Cavite