JACKIELYN JONES
Silverdale,WA
Summary
Results-driven Program Director with a proven track record of delivering projects on time and within budget. Excel at strategic planning, team leadership, and operational management to drive program success. Skilled in conflict resolution, effective communication, and stakeholder engagement, ensuring seamless collaboration across departments. Thrive in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities to overcome challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Behavioral Health Program Director
Peninsula Community Health Services
09.2022 - 07.2024
- Administered agency policy and represented Director in their absence
- Partnered closely with the Behavioral Health Director to oversee clinical quality improvement, implement standards, design metrics, review data, develop feedback systems, and evolve the quality of clinical operations within the Member Services Center as needed.
- Coordinates and ensures effective treatment interventions to enhance the delivery and coordination of integrated behavioral health services.
- Led a team of behavioral health clinical professionals, delivering coaching, consultation, and training to optimize medical staff productivity.
- Contributed to the effective performance management of clinical staff under the guidance of the Director of Behavioral Health
- Conducted needs assessments and developed program objectives.
- Reviewed existing programs and identified areas of improvement or expansion.
- Organized and facilitated team meetings, workshops, and events.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Provided leadership in developing innovative approaches to meet program goals.
- Hired and developed staff members to collaboratively achieve program goals.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Managed program operations and provided strategic leadership for workers.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
License Mental Health Counselor Associates
Peninsula Community Health Services
Bremerton, WA
10.2019 - 07.2024
- Supported the integration of mental health services between students' primary care providers and other treating mental health providers, while rotating among 4 school districts.
- Provided comprehensive knowledge on common mental and substance abuse disorders, as well as various treatment options
- Performed behavioral health screening and assessments, effectively identifying common disorders related to mental health and substance abuse.
- Monitor patients for changes in clinical symptoms and treatment side effects or complications
- Provide brief counseling and psychotherapy using evidence-based techniques such as motivational interviewing, cognitive behavioral therapy, or other relevant skills
- Facilitate treatment plan changes for patients who are not improving as expected and collaborate with their primary care provider and psychiatric specialist
- Collaborate with teachers, administrators, and parents to help students address behavioral health needs
- Deliver classroom guidance lessons on topics, such as bullying, suicide prevention and substance use disorder
- Identify and report possible cases of neglect or abuse Refer students and parents to resources outside the school for additional support.
- Coordinated with external agencies regarding collaborative programming initiatives aimed at addressing mental illness.
- Led workshops focused on developing healthy coping strategies for managing stress.
- Provided individual and group counseling to clients struggling with mental health issues.
- Offered referrals to community resources that could assist clients in meeting their needs.
- Assisted in crisis intervention when needed to provide immediate support for clients in distress.
- Participated in weekly team meetings to discuss client cases and review treatment plans.
- Provided case management services including linking clients to necessary social services or community supports.
- Implemented evidence-based interventions based on best practices in the field of mental health counseling.
- Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
- Collaborated with other healthcare providers to coordinate comprehensive care for clients.
- Developed therapeutic relationships with clients and their families to ensure effective communication.
- Maintained detailed records of client progress in accordance with HIPAA regulations.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Conducted intake interviews, case recording and test interpretation to assist in obtaining treatment for clients.
- Provided counseling for relapse prevention, social issues and mental health problems.
- Conferred with clients to discuss treatment options and therapy goals.
- Diagnosed mental health, emotional and substance abuse disorders.
- Provided individual mental health counseling in alignment with evidence-based practice and clinical models.
- Diagnosed and formulated treatment goals for patients utilizing current DSM.
- Documented service plans, treatment reports and progress notes.
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
SUDP Lead
Peninsula Community Health Services
03.2020 - 09.2022
- Oversaw all SUD clinical staff ensuring optimal care and adherence to protocols
- Delivered comprehensive clinical supervision and guidance in client care
- Collaborated with staff to assess and determine optimal level of care and service matching within clinical team
- Conducted assessments of clients in order to develop appropriate interventions.
- Collaborated with other professionals such as psychiatrists, physicians, or social workers to provide comprehensive services for clients.
- Monitored safety and risk issues for staff and clients, taking timely and appropriate action to prevent client harm to self or others.
- Maintains provider compliance with governing and licensing agencies by performing regular quality assurance chart reviews (internal and external audits).
- Ensured adequate treatment and care for all consumers by reviewing clinical records and addressing diagnosed conditions.
- Conduct weekly clinical staffing to review diagnosis/diagnoses, Individual Service Plan (ISP), and intervention(s)/treatment(s) to address goals and demonstrate outcomes.
- Promoted awareness of addiction issues through public speaking engagements at schools, and other organizations.
- Created standard work instructions for specific tasks and processes to ensure consistent quality standards were met.
- Worked closely with leadership team members to ensure successful integration of lean concepts into daily operations.
- Participated in staff meetings to discuss difficult cases or new developments within the field.
- Educated clients on the dangers of substance abuse and its effects on their lives.
License Mental Health Counselor Associates
Harbor Counseling PLLC
05.2019 - 05.2022
- Provided social services and assistance to enhance the social and psychological functioning of children and their families, maximizing overall well-being and academic performance through Family Preservation Services
- Offered practical support and guidance in diverse areas concerning family dynamics like communication skills enhancement, effective parenting techniques, case management strategies, budgeting proficiency, and addressing school-related concerns
- Assisted in developing an Initial Assessment and Plan of Services to outline the family's background strengths, concerns, and recommendations
- Provided necessary support and assistance to families
- Provide ongoing assessments to determine achievement of family's objectives
- Establish and maintain appropriate professional files which provide all necessary documentation regarding the family
- Maintain weekly updates with the Supervisor regarding all cases.
SUDP/BH Quick Response Team
Peninsula Community Health Services
09.2019 - 09.2021
- Collaborated with care teams to ensure timely response to behavioral health and substance use disorder concerns.
- Enhanced program by actively collaborating with North Mason Regional Fire Authority and Peninsula Community Health Services, participating in meetings, working committees, and independent projects.
- Collaborated with a team of healthcare experts to determine the appropriateness of patients for participation in targeted programs.
- Implementing effective screening methods to identify common mental health and substance use disorders in patients
- Informed patients about common behavioral health and substance abuse disorders, treatment choices, and program criteria
- Facilitated communication between various departments regarding program development activities.
- Monitored trends in mental health diagnoses among various populations in order to inform program development initiatives.
Project Director for MAT-PDOA Grant
Peninsula Community Health Services
02.2020 - 01.2021
- Monitored and reported on adherence to required performance measures, addressing complaints or concerns related to the project
- Collaborated with members of the MAT team in analyzing program data
- Maintained up-to-date knowledge of MAT and related regulations and policies while fostering collaboration with systems partners for streamlined coordination of care
- Maintained consistent communication channels with the MAT Team, Integrity Admissions Team, and support service staff to assist clients in the MAT-PDOA program.
Clinical Supervisor
Kitsap Recovery Center
11.2018 - 07.2019
- Supervising a team comprised of clinical staff, interns, and practicum students
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Directed the daily clinical operations of outpatient, inpatient, withdrawal management staff and treatment supervisor staff
- Effectively coordinated and planned treatment activities for clients in the Inpatient and Outpatient program, ensuring prompt response to their changing requirements
- Managed adherence to all relevant regulations and expectations prescribed by SBHO, DOH, WACs, and RCWs in order to fulfill agency contracts
- Promoted development of counseling skills and approaches through evaluation and assessment aligned with standard care of practice.
- Collaborated with the Clinical Manager to evaluate staff performance and tackle any performance concerns.
- Assisted in the WA DOH audit and developed a corrective action plan
- Conducted clinical meetings with staff to address concerns, development plans and in-house training needs
- Ensure compliance with all applicable federal, state, and local rules and regulations
Substance Use Disorder Professional/Kitsap Recovery Center
09.2014 - 11.2018
- Assessed clients' addiction levels through comprehensive evaluations
- Approached clients and engaged in conversation through use of effective interpersonal and people skills.
- Conducted assessments of client's mental health status and substance use history.
- Provided individual, family, and group counseling sessions to address addiction issues.
- Educated clients about available community resources for continued recovery support.
- Attended professional development workshops related to substance abuse counseling.
- Referred clients to appropriate outside agencies when necessary.
- Provided crisis intervention services when needed.
- Participated in multidisciplinary team meetings to discuss best practices for treating addiction disorders.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and communication skills.
- Assessed clients to determine individual needs and developed treatment plans accordingly.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
Education
MASTER'S PSYCHOLOGY EMPHASIS IN MARRIAGE AND FAMILY THERAPY -
BRANDMAN UNIVERISTY
BREMERTON, WA03.2019
BACHELOR'S OF SCIENCE IN HUMAN SERVICES AND COUNSELING -
OLD DOMINON UNIVERISTY
BREMERTON, WA06.2016
CHEMICAL DEPENDENCY PROFESSIONAL CERTIFICATE -
OLYMPIC COLLEGE
BREMERTON, WA03.2014
ASSOCIATES IN ARTS AND SCIENCES -
OLYMPIC COLLEGE
BREMERTON, WA06.2005
Skills
- Policy Implementation
- Strategic leadership
- Customer service experience
- Policy and procedure improvements
- Staff Development
- Curriculum Development
- Clinical interventions
- Cultural Sensitivity
- Addictions specialist
- Biopsychosocial Assessments
- Mental health evaluations
- Dual diagnosis expertise
- Suicide risk assessments
- Solution-focused counseling
Certification
- Substance Use Disorder Professional
- License Mental Health Counselor Associate
Timeline
Associate Behavioral Health Program Director
Peninsula Community Health Services
09.2022 - 07.2024
SUDP Lead
Peninsula Community Health Services
03.2020 - 09.2022
Project Director for MAT-PDOA Grant
Peninsula Community Health Services
02.2020 - 01.2021
License Mental Health Counselor Associates
Peninsula Community Health Services
10.2019 - 07.2024
SUDP/BH Quick Response Team
Peninsula Community Health Services
09.2019 - 09.2021
License Mental Health Counselor Associates
Harbor Counseling PLLC
05.2019 - 05.2022
Clinical Supervisor
Kitsap Recovery Center
11.2018 - 07.2019
Substance Use Disorder Professional/Kitsap Recovery Center
09.2014 - 11.2018
MASTER'S PSYCHOLOGY EMPHASIS IN MARRIAGE AND FAMILY THERAPY -
BRANDMAN UNIVERISTY
BACHELOR'S OF SCIENCE IN HUMAN SERVICES AND COUNSELING -
OLD DOMINON UNIVERISTY
CHEMICAL DEPENDENCY PROFESSIONAL CERTIFICATE -
OLYMPIC COLLEGE
ASSOCIATES IN ARTS AND SCIENCES -
OLYMPIC COLLEGE
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