Jackielynne Menden
Gulfport,MS
Summary
Client-focused US Navy Fleet Marine Force hospital corpsman veteran with over 6 ½ years of diverse medical care experience, specializing in combat and field medicine, labor, delivery, and postpartum care, with expertise in IVs, blood draws, and administering vaccinations. Recently expanded skill set to include providing direct care in mental and behavioral health for children, adolescents, and adults in North Carolina and Florida states, under the supervision of licensed psychiatrists and psychiatric mental health nurse practitioners, specializing in psychiatric medication and telepsychiatry services. Successful in managing emergent situations and utilizing critical thinking to handle unexpected events. Possesses integrity, initiative, and a strong work ethic and is committed to continuous professional development through hard work and service to others.
Overview
16
16
years of professional experience
Work History
Psychiatrist Assistant
Affiliated Medical Group
06.2022 - 09.2023
- Utilized telepsychiatry services to expand access to psychiatric care for patients in remote or underserved areas across North Carolina and Florida.
- Implemented and adhered to SI/HI protocols to ensure patient safety, conducted wellness check-ups, and collaborated with mobile crisis units to provide timely interventions and comprehensive care for patients in crisis.
- Executed crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Assisted in coordinating care with psychiatrists and mental health nurse practitioners, ensuring a holistic approach to patient treatment.
- Conducted initial intake interviews, assessments, and evaluations for new patients of all ages, referencing DSM-5 and ICD-10 codes to gather essential background information.
- Improved patient outcomes by providing detailed and comprehensive clinical documentation and supporting the supervising provider in diagnosing and treating mental health disorders.
- Continually assessed patient progress and safety throughout treatment by closely monitoring medication outcomes and promptly reporting any adverse side effects to the supervising provider.
- Boosted practice efficiency by assisting with administrative tasks such as scheduling appointments and coordinating referrals as needed.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
Field Medical Technician - Battalion Aid Station
DOD - US Navy
07.2018 - 07.2021
- Demonstrated adaptability by adjusting medical procedures based on available resources while maintaining high standards of care.
- Performed assessments and evaluations for: concussions, heat case incidents, and psychological and musculoskeletal systems.
- Assisted physicians in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Assisted in the stabilization of patients during transport, ensuring safe delivery to medical facilities for higher echelon of care.
- Conducted thorough patient assessments to inform appropriate triage decisions under pressure.
- Maintained detailed records of patient care and monitoring, including vital signs, medications administered, and treatments provided.
- Strengthened the preparedness of US Marines and US Navy medical staff through regular medical trainings for common field medicine injuries.
- Administered medications and vaccinations to US Marines and US Navy medical staff.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Performed medical records management, including filing, organizing and scanning documents.
Hospital Corpsman - Labor, Delivery, & Postpartum
DOD - US Navy
12.2015 - 07.2018
- Collaborated with multidisciplinary healthcare teams to ensure the highest standard of care for each patient.
- Coordinated with nursing staff to manage patient flow efficiently throughout the Labor and Delivery unit.
- Assisted medical staff in the delivery process for smooth and efficient childbirth experiences, in labor/delivery and operating rooms.
- Under the supervision of licensed physicians and nurse practitioners, administered medications and vaccinations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Prepared lab specimens for diagnostic evaluation.
- Assisted in postpartum care, fostering healthy recovery for mothers and newborns alike.
- Supported breastfeeding initiatives by educating new mothers on proper latching techniques and navigating through common challenges in the early infant feeding stages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Server
Cho Cho San Sushi
01.2011 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Retail Sales Supervisor
Sugoi Life, Inc.
06.2007 - 01.2011
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Education
Psychology
University of Maryland Global Campus
Adelphi, MDYoga Therapy And Teacher Training
Wilmington Yoga
Wilmington, NCField Medical Training Battalion - DOD, USN
Camp Lejeune, NCMedical Education And Training Campus - DOD, USN
San AntonioLicensed Practice And Vocational Nurse Program
Valley College of Medical Careers
Woodland Hills, CASkills
- Provides exceptional customer service with excellent communication etiquette, problem-solving abilities, and efficient time management
- Emphasizes safety, team collaboration, self-management, and adaptability in dynamic environments
- Proficient in medical terminology, clinical documentation, scheduling, and patient intake, with expertise in maintaining detailed medical records while providing direct patient care and support
- Experienced in comprehensive patient assessments, including physical and psychiatric evaluations, diagnostic interviewing using the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (DSM-5) and International Classification of Diseases, 10th revision (ICD-10) codes, suicide risk assessment and prevention, and medication administration, supported by a solid foundation in psychopharmacology
SPECIALIZED MEDICAL EXPERIENCE & SKILLS:
Automated External Defibrillator (AED)
AdvancedMD
After Action Reporting
ALTHA/HAIMS/CHCS
Basic Life Support (BLS)
Compliance with HIPAA, OSHA, and Other State/Federal Regulations
DSM-5 Disorders/Diagnoses
Emergency/Field Medicine
Fall/Risk Protocols/Risk
Glucometer
Heat/Cold Injury Protocols
ICD-10 Coding
Incision/Drainage
Infection Control
Immunization Administration
Ingrown Toenail Removals
Instrument Sterilization
Intubation Setup
Intravenous Administration
Lab Orders for Bloodwork, Cultures, and Specimens
Military Acute Concussion Evaluation (MACE)
Medical Records Verification
Medications Administration
Medicopy
Musculoskeletal Assessments
Mobil Crisis Services
Neurological Assessments
Neonatal Stimulation
Patient Assessment
Patient Transport
Pelvic Exam Setup
Performing ECGs
Physical Evaluations
Placement of NPAs/OPAs
Placement of OG/NG tubes
Postpartum Care
Preventive Medicine
Psychiatric Evaluation
Seizure Protocols
SI/HI Assessment, Risk, Prevention Protocols
Sutures
Tactical Combat Casualty Care (TCCC)
TMIP
Urinary Catheter Placement
Vaccinations
Venipuncture
ADMINISTRATIVE/TECHNOLOGICAL SKILLS:
- Experienced with Medical Record Management and Electronic Health Records (EHR) systems: TMIP, AHLTA, HAIMS, and AdvancedMD
- Proficient in Adobe Acrobat, Adobe Photoshop, Microsoft Word, and Microsoft Excel
- Using Command File System and Work Duty Files
Timeline
Psychiatrist Assistant
Affiliated Medical Group
06.2022 - 09.2023
Field Medical Technician - Battalion Aid Station
DOD - US Navy
07.2018 - 07.2021
Hospital Corpsman - Labor, Delivery, & Postpartum
DOD - US Navy
12.2015 - 07.2018
Server
Cho Cho San Sushi
01.2011 - 01.2015
Retail Sales Supervisor
Sugoi Life, Inc.
06.2007 - 01.2011
Psychology
University of Maryland Global Campus
Yoga Therapy And Teacher Training
Wilmington Yoga
Field Medical Training Battalion - DOD, USN
Medical Education And Training Campus - DOD, USN
Licensed Practice And Vocational Nurse Program
Valley College of Medical Careers
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