Jackilyn De Lara
Apple Valley,CA
Summary
Dynamic and results-driven professional with experience at 360 Behavior Services, skilled in behavioral management and active listening. Proven track record in enhancing client progress through individualized intervention plans and positive reinforcement. Adept at building rapport with clients and colleagues, fostering a collaborative and supportive environment.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Behavior Technician
360 Behavior Services
10.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Sales Associate
Virtue Marketing
08.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service/Sales Associate
Lowes Home Improvment
11.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier/server
CAVA
10.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Newport Harbor High School
Newport Beach, CA06-2022
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Positive reinforcement
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
Languages
Spanish
Professional Working
Timeline
Behavior Technician
360 Behavior Services
10.2024 - Current
Sales Associate
Virtue Marketing
08.2024 - 09.2024
Customer Service/Sales Associate
Lowes Home Improvment
11.2022 - 08.2024
Cashier/server
CAVA
10.2021 - 06.2022
High School Diploma -
Newport Harbor High School
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