JACKIYA RICHARDSON
Portsmouth,VA
Summary
4+ years experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support while also possessing strong troubleshooting capabilities and A customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
6
6
years of professional experience
Work History
Crew Trainer
Mcdonald’s
12.2017 - 03.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
- Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
APPLE ADVISOR
Teleperformance
06.2020 - 07.2022
- Achieved excellent feedback scores from customers due to efficient problem-solving.
- Verified the identity of customers using account information while upholding account security and proper company procedures.
- Maintained up-to-date knowledge of Apple products and services, remaining an invaluable resource for customers and
colleagues alike. - Managed high volume of inbound calls while maintaining exceptional levels of professionalism under pressure.
- Increased customer satisfaction by efficiently processing refund requests and denial disputes.
- Researched and provided customers with articles related to their problem to further customer education.
- Assisted customers with identifying and managing subscriptions and unrecognized charges.
- Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
FRONT OFFICE RECEPTIONIST
Hello Baby Ultrasound Studio
04.2023 - 01.2024
- Managed front desk operations, scheduled appointments, provided superior customer service, and handled sensitive information with discretion.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Created invoices and collected deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed all incoming and outgoing mail including sensitive dna samples.
Education
High School Diploma -
Skills
- Communication
- Microsoft, Excel, and Word
- Problem-solving
- Patience
- Active listening
- Empathy
- Conflict resolution
- Teamwork
- Adaptability
- Time management
- Self-motivation skills
- Technical problem solving
- Apple Product Expertise
- Reliability
- Adaptability and Flexibility
- Mobile Advertising
Timeline
FRONT OFFICE RECEPTIONIST
Hello Baby Ultrasound Studio
04.2023 - 01.2024
APPLE ADVISOR
Teleperformance
06.2020 - 07.2022
Crew Trainer
Mcdonald’s
12.2017 - 03.2018