Jack Kelly

• Currently serving as the Showroom Manager at Aroma360, the global leader in Luxury Scent Marketing, I’ve not only consistently achieved record-breaking sales results; but have also redefined what success looks like within my organization. Through strategic leadership, advanced sales techniques, and a relentless pursuit of excellence, I have positioned myself as a sought-after sales professional capable of transforming underperforming teams and locations into industry powerhouses.
• My expertise extends beyond individual performance. As a leader, I am adept at crafting sales strategies that scale, mentoring top-tier talent, and executing with precision. My approach to leadership is built on accountability, data-driven decision-making, and fostering a culture of relentless achievement.

Key Achievements

• Closed over $1.1 Million in sales in my first year.

• Became the top seller of the showroom in my first month, and consistently remained the #1 closer for the entire showroom.

• Achieved $95k in sales in my first month alone.

• Ranked #1 Top Selling Rep for the entire company in 2024, and recognized as the Top Closer across every showroom nationwide.

• Promoted to Showroom Manager in under 7 months, reflecting my exceptional leadership and results.

• Scaled my showroom to become the highest-grossing showroom in the company within 2 months of opening.

• Led my showroom to generate $610k in under 3 months, with a projected first-year revenue of $2.4 million.

• Closed the 19th largest deal in company history, valued at $51k.

• Set a company record for the most revenue generated in 48 hours, totaling $69k.

• Ranked consistently in the Top 5 Producers in the company, with 4.5X the revenue of the average sales representative.

• Top 1% Producer in the industry, consistently outperforming competitors.

• Trained and developed multiple sales teams across the country, ensuring they scaled their performance and shattered revenue targets.

• Cultivated and maintained long-term relationships with C-Suite Executives, ensuring success through targeted scent marketing initiatives.

Responsibilities

• Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
• Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
• Increased showroom sales by implementing effective visual merchandising strategies and product displays.
• Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
• Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
• Coordinated special events and promotions to showcase new products and drive sales growth.
• Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
• Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
• Set goals for showroom employees and provided support and motivation to help each achieve true potential.

• Aroma360 is the Number 1 Luxury Scenting Company in the world.
• Aroma360 rose to fame 15 years ago when we began professionally scenting 5-Star Hotels and Resorts.
• We specialize in providing premiere scenting experiences to businesses and residences through professional grade HVAC Diffusers that scent properties evenly, seamlessly, and automatically through the AC vents.
• All of our Signature Scents are 100% Pure Essential Oil and entirely plant based.
• Aroma360 is not only the industry leader in Scent Marketing, but the pioneer of Cold Air Diffusion Technology.
• Our company has grown immensely in recent years due to our collaboration with brands such as the Ritz Carlton, Miami Heat, Disney, W Hotels, Lexus, Four Seasons, Pura Vida and Ferrari.
• During my time I've scented a multitude of Medical Spas, Gyms, Barber Shops, Banks, Commercial Offices, Restaurants, Salons, Art Gallaries, Country Clubs, Residences, and Small Business Retailers.
• My day to day operations include acquiring, qualifying, and prospecting new clients, pitching Scent Marketing Solutions to promising leads, and ultimately drafting, negotiating, and closing contracts.
• Specialized in B2B Commercial Scenting
• Combination of Inside and Outside Sales Tactics. Seasoned in both Inbound and Outbound Sales Stategies, as well as both Phone Sales, and In Person Consultations.
• Since my first month, I have consistently remained one of our Top 5 Performers nationwide.
• I average between 70-110k monthly revenue and consistently exceed my sales objectives.
• Achieved top performer status within the company due to consistent high sales numbers.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Contributed to event marketing, sales and brand promotion.

City Furniture is the leading furniture and mattress retailer in South Florida, renowned for its exceptional customer service and wide range of stylish, high-quality products. With a legacy of over 40 years, City Furniture has become a trusted name in the industry, offering a diverse selection of contemporary and classic furniture pieces for every room in the home. Known for its commitment to innovation and affordability, City Furniture provides customers with a seamless shopping experience through a combination of beautiful showrooms, user-friendly online platforms, and a dedication to delivering superior products that enhance the home living experience. As a market leader, City Furniture consistently sets the standard for excellence in both product quality and customer satisfaction.

• At CITY I would welcome appointments and walks-ins by executing an entire sales cycle. This includes building rapport, advanced questioning, needs analysis, strategic sales presentation, negotiating financing, cross selling/ up selling, and closing the finalized agreement.
• I learned a lot about timely inventory management, supply chain logistics, persuasive sales tactics, and the nature of negotiating terms of financing.
• Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Developed strategic sales plans for driving growth in key market segments.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Increased sales revenue by identifying and targeting high-potential clients.
• Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
• Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
• Negotiated prices, terms of sales and service agreements.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Achieved or exceeded company-defined sales quotas.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

• Tacowa is a trendy, modern Korean BBQ restaurant in the heart of Boca Raton's Mizner Park.
• Tacowa offers authentic, upscale Korean cuisine, as well as outdoor BBQ experiences.
• As a server, I expedited the entire dining process, ensuring all guests are happy, entertained and leave with their expectations exceeded.
• Perfected the art of creating a memorable fine dining experience. In addition, successfully upselling guests through persuasive and personal recommendations to elevate their experience.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• When the COVID-19 Pandemic hit, I was a freshman in college. After losing my job to the pandemic, I was left with no income, and no back up plan. I was studying marketing, and had a natural inclination to sales. So, I decided to test my abilities as an entrepreneur and enter E-Commerce.
• I started my first store selling jewelry. Soon after, I widened my product mix to shoes, and even expanded my horizon to clothing apparel and technology.
• Throughout the years, I have marketed and sold merchandise all over the country on a variety of E-Commerce channels including Mercari, Offer-Up, Amazon, and Shopify.
• This has served as not only a source of income, but an opportunity to learn how to leverage the internet and social media to market, network, and sell to defined target market.
• Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
• Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
• Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
• Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
• Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
• Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed strategic business plan, guiding company towards sustainable growth and profitability.

• Agency 970 is a local full service Advertising Agency in Boca Raton.
• They specialize in digital marketing and promoting local businesses through specialized Ad Campaigns.
• At Agency 970 I worked in the sales department where I would contact business owners, qualify them as leads and sell them our advertising services.
• We worked personally with every company to provide an authentic and tailored campaign, to ensure the package met their business' specific needs.
• Specialized in Cold Calling Law Firms, qualifying leads, and pitching Advertising Services tailored to their specific practice.
• Sales has always come naturally to me, but this job is what helped me to build my professional sales strategy as well as strengthen my confidence and composure on the job.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.

• Woodfield Country Club is a Non-Profit, member owned, 5-Star Platinum Country Club in Boca Raton. Woodfield has an unrivaled reputation of being one of the highest status clubs in the country and is highly decorated with awards. This club offers full-service lifestyle accommodations including gorgeous housing properties, wellness, sports, social, dining, and catering experiences.
• I was a server at their poolside restaurant "Waterside". Waterside is a classy yet casual restaurant where I not only improved, but perfected my craft as a server. Due to the status and reputation of the club, we were expected to be nothing less than experts. The fine dining expectations this club demanded, molded me into a professional of the High Class Hospitality Industry and it helped me truly excel in my professional career.
• Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
• Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
• Enhanced team morale and cooperation through participation in staff meetings and sharing constructive feedback.
• Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
• Streamlined communication between kitchen and floor staff, ensuring timely delivery of orders and hot food.
• Enhanced dining experience by meticulously setting tables according to restaurant's high standards and theme nights.
• Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
• Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
• Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
• Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
• Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
• Trained new servers on fine dining etiquette and company standards, improving overall team performance.
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Managed sections for smooth flow of guests and orders.
• Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
• Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
• Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.

• The 1 Hotel is not only a refreshingly authentic 5-Star Hotel and Resort on Miami Beach, but they earned themselves the title of "Number 1 Hotel in Miami" on Trip Advisor for multiple years in a row. The 1 Hotel lives up to the name as they strive to be the best in everything they do. The high rise hotel holds a core value of not only luxury, but environmental sustainability.
• Because of this they pride themselves in the fact nearly the entire property including all the furniture and decoration is built out of recycled materials. They strive to reach "zero waste generation" and use only environmentally sustainable products.
• The hotel has a number of restaurants, luxury boutiques, gyms, spas, pools, and lounges, and of course the closest view of the Atlantic Ocean.
• At 1 Hotel I was a food runner for one of their most popular restaurants, 'Watr at the 1 Rooftop'.
• Watr is an upscale rooftop restaurant offering a highly unique Japanese-Peruvian fusion cuisine. At Watr I served food, providing a lavish, luxurious experience to any and all high profile guests we had the pleasure of serving. Our routine sales/team meetings as well as extensive ongoing training taught me the importance of striving for excellence, and being the best in everything I do.
• Watr luxurious rooftop restaurant and bar overlooking South Beach, that welcomed the most high profile guests I have ever had the pleasure of serving
• As a food runner, I would greet guests, serve food and drinks, set up events, and support the team.
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• Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
• Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
• Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
• Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
• Managed food presentation before delivery, ensuring all dishes met quality standards.
• Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

• The Quechee Club has been recognized as Vermont’s premier Private Country Club and recreational lifestyle community/golf destination for the past 50 years.
• This beautiful Country Club was a big part of my transformation during high school. It was here I took my first serious role of responsibility, as the reputation and status of the club was always on the line.
• I worked in the club's fine dining outlet "Davidson's" as well as their Bar & Grille restaurant "Dewie's Deck". The club hosted many extravagant events such as weddings, golf tournaments, holiday parties, birthday parties, and more.
• I was involved with not only traditional serving, but setting up and running events with my managers. This was truly one of my most valuable experiences as the teamwork, leadership, work ethic, and memories I took with me guided me to further success.

• Company Overview: 5 Olde Tavern & Grille is a small, independent restaurant
• I started working at Five Olde as a dishwasher, when I 15 years old
• After a couple months I was promoted to a food runner position
• I then soon became a host as well, and occasionally covered for coworkers as a server
• At work, I would seat guests, providing them with menus and silverware
• I served the majority of the customers food, bringing plates to the tables and ensuring they were satisfied and enjoying their experience
• This was a small, independent restaurant, so I became a jack of all trades
• From serving tables, entertaining guests, stocking stations, to helping manage the flow of operations, it was here I discovered the work ethic that would propell me to future success in my career.