Jacklene Mendocilla
Riverside,CA
Summary
Detail-oriented and organized administrative professional with strong customer service and multitasking skills. Experienced in managing front desk operations, scheduling, maintaining records, and supporting daily office workflows. Communicates clearly, stays calm under pressure, and builds positive relationships with clients and staff. Fast learner with a professional demeanor, and a commitment to providing smooth and efficient service in any office or healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Riverside Cat Hospital
Riverside, California
05.2024 - Current
- Handled client billing, payments, and invoices while keeping financial records up to date and accurate.
- Enters and keeps patient information and payments into the veterinary software while maintaining confidentiality.
- Check the third-party insurance details, paperwork needed for credentialing, and compliance.
- Supporting doctors and technicians by organizing files, preparing documents, and managing workflow.
- Maintain a clean, organized front office environment for smooth daily operations.
Sales Associate
Aldi
Walnut, California
01.2023 - 02.2024
- Handled a high volume of cash and card transactions each day while keeping records accurate.
- Count and balance registers at the end of shifts, making sure deposits match sales totals.
- Restocked shelves, rotated products, and ensured items were properly labeled.
- Maintain store cleanliness, including sweeping, wiping counters, and organizing displays.
Sales Associate
Savers
Riverside, California
03.2021 - 12.2022
- Processed guest purchases and returned transactions with accuracy.
- Counted drawers, balanced registers, and logged funds for end-of-day reports.
- Maintained a clean, organized sales environment, and assisted during peak hours.
- Ensured guest satisfaction through communication and problem-solving.
- Tagged, priced, and organized newly donated items according to company standards.
Education
Some College (No Degree) - Business Administration and Management
Mt. San Antonio College
Walnut, CASkills
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- VIA veterinary software (billing, records, and appointment management)
- Financial data entry and accuracy
- Invoicing and payment processing
- Recordkeeping and compliance
- Professional communication and confidentiality
- Organization and file management
- Problem-solving and time management
- Detail-oriented
- Reliable and punctual
- Adaptable to new systems and procedures
- Clear and confident phone etiquette
- Empathetic and respectful
Certification
Administrative Assistant I - Expected completion date: May 2026
Timeline
Front Desk Assistant
Riverside Cat Hospital
05.2024 - Current
Sales Associate
Aldi
01.2023 - 02.2024
Sales Associate
Savers
03.2021 - 12.2022
Some College (No Degree) - Business Administration and Management
Mt. San Antonio College